AI Customer Support with Robin HQ
Robin HQ is the customer service platform of choice for many Dutch e-commerce brands. It centralizes email, chat, and social conversations into a single inbox. The challenge is the same as with every helpdesk: the volume of repetitive tickets eats into your team's time.
Minimal AI plugs into Robin HQ and resolves tickets autonomously. The AI reads the full Robin HQ conversation, checks your store and carrier data, and writes a reply directly into the ticket. Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Robin HQ does
Robin HQ is a Dutch customer service platform built for e-commerce. It unifies email, live chat, social media, and WhatsApp into one inbox, with rules, macros, and analytics designed for online retailers. Robin HQ exposes an API covering conversations, contacts, tags, and assignments, allowing external systems to read and write inside the inbox.
Key Robin HQ API capabilities Minimal AI uses
Minimal AI connects to the Robin HQ API to read conversations, look up customer data, and write replies in real time.
Conversations API
Read and write messages on Robin HQ conversations.
What the AI does: Reads the full thread including customer messages and agent replies, then posts a customer-facing reply.
Contacts API
Look up customer profile and history.
What the AI does: Identifies the customer, finds their order history, and personalizes the reply.
Tags & Assignments
Manage tags and assign conversations to agents.
What the AI does: Tags the conversation by topic and assigns to a human only when needed.
What the AI agent can read and write in Robin HQ
Minimal AI does not just read data from Robin HQ. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read full conversation
- •Look up customer profile
- •Check assignment and status
- •View tags and labels
- •Identify channel of origin
Take actions
- •Reply to customer
- •Add internal note
- •Tag and label conversation
- •Assign to agent
- •Close conversation
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Robin HQ to Minimal AI
Connect Robin HQ in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Robin HQ. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Robin HQ.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Robin HQ
Where is my order?
A customer asks where their order is in Robin HQ. The AI checks Shopify and the carrier, then replies with the delivery status.
Return request
A return request comes in. The AI checks eligibility, creates the return, and posts the label inside the Robin HQ ticket.
Simple tagging and routing
A simple shipping question is auto-resolved and tagged, while complex tickets are routed to a human.
Works with the rest of your stack
Minimal AI connects to Robin HQ for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
How does the AI integrate with Robin HQ?+
Through Robin HQ's API. You authorize the connection from your Minimal dashboard and the AI starts working.
Does it use Shopify data inside Robin HQ?+
Yes. The AI connects to Shopify independently and uses live order data inside Robin HQ replies.
How hard is it to integrate Robin HQ with Minimal AI?+
Enter your Robin HQ API credentials and go live in minutes.