AI Customer Support with LiveChat
LiveChat is one of the most established live chat platforms in the world, used by tens of thousands of businesses. The platform is fast and reliable, but the speed customers expect on chat means simple questions still pull agents out of more complex work.
Minimal AI connects to LiveChat and answers chat conversations using live data. The AI reads the chat transcript, checks your store and shipping tools, and replies in seconds, just like a human.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What LiveChat does
LiveChat is a live chat and helpdesk platform with chat windows, ticketing, chatbots, and reporting. It connects to e-commerce platforms, CRMs, and helpdesks. The LiveChat Agent and Customer APIs allow external systems to read transcripts, send messages, transfer chats, tag conversations, and update visitor profiles.
Key LiveChat API capabilities Minimal AI uses
Minimal AI connects to the LiveChat API to read conversations, look up customer data, and write replies in real time.
Chats API
Read transcripts and send messages.
What the AI does: Reads the live chat transcript and replies in seconds with accurate information.
Customers API
Look up visitor and customer profiles.
What the AI does: Identifies the visitor, finds linked orders, and personalizes the chat reply.
Groups & Tags
Transfer chats to groups and tag conversations.
What the AI does: Tags conversations and transfers complex chats to a human group instantly.
What the AI agent can read and write in LiveChat
Minimal AI does not just read data from LiveChat. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read chat transcript
- •Look up visitor profile
- •Check chat group and tags
- •View custom variables
- •See visitor location and device
Take actions
- •Send chat message
- •Transfer chat to group or agent
- •Tag chat
- •Update visitor properties
- •Close chat
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect LiveChat to Minimal AI
Connect LiveChat in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select LiveChat. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in LiveChat.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in LiveChat
Order status on chat
A visitor asks where their order is in LiveChat. The AI checks Shopify and replies with the tracking link.
Pre-purchase question
A visitor asks if a product is in stock. The AI checks your store and replies in real time.
Complex case transfer
When a chat is too complex, the AI transfers it to the right group with a summary.
Works with the rest of your stack
Minimal AI connects to LiveChat for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle chat in real time?+
Yes. The AI replies inside the LiveChat window with sub-second latency.
Can the AI use Shopify data on LiveChat?+
Yes. The AI uses live order data from Shopify (and your other tools) inside LiveChat replies.
How hard is it to integrate LiveChat with Minimal AI?+
Authorize LiveChat from the Minimal dashboard and go live in minutes.