Robin HQ + Minimal AI
Robin HQ is a Dutch customer service platform popular with e-commerce brands. Minimal AI plugs into Robin HQ and handles tickets end to end: it reads the conversation, checks your store and carrier data, and writes a reply directly in the Robin HQ inbox.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Robin HQ for you.
AI customer support for Robin HQ
Robin HQ centralizes customer conversations for Dutch e-commerce brands. Minimal AI adds an autonomous AI agent on top: it reads the Robin HQ conversation, checks your store, shipping, and returns tools, and replies accurately. The result is faster response times without extra headcount.
Automate Robin HQ tickets without losing quality
The AI uses live data, not canned replies. It checks the order, the parcel, the return status, and writes a response tailored to the specific customer and question. Your team only sees the tickets that genuinely need a human.
Works with your Robin HQ setup
You don't need to rebuild anything. Minimal AI connects through Robin HQ's API, respects your existing rules and views, and starts handling the tickets you point it at.
What the AI agent can read and write in Robin HQ
Minimal AI connects to the Robin HQ API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Read conversation threads
Access all messages in a Robin HQ conversation across connected channels.
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Look up customer profiles
Find customer details, history, and linked orders.
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View conversation tags
Read tags and labels applied to conversations.
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Check assignment & team
See which agent or team is handling a conversation.
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Access channel metadata
Identify which channel (email, chat, WhatsApp) a message came from.
+ much more. Virtually anything the Robin HQ API exposes.
Take actions
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Reply to customer
Send a customer-facing reply in the conversation.
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Add internal note
Post a private note for the support team.
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Manage tags
Add or remove tags on a conversation.
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Assign to agent
Route the conversation to a specific agent or team.
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Close conversation
Mark the conversation as resolved.
+ much more. If the Robin HQ API supports it, the AI agent can do it.
Integrating Robin HQ is extremely easy
It takes one click to connect Robin HQ. After that, the AI Manager learns how your Robin HQ setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Robin HQ
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Robin HQ
Most AI tools offer a surface-level connection to Robin HQ. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Robin HQ's native AI?
Frequently asked questions
Can Minimal AI take actions in Robin HQ?+
Yes. Minimal AI can take any action in Robin HQ that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Robin HQ with Minimal AI?+
It takes just a few clicks. You connect Robin HQ from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
How does Minimal AI connect to Robin HQ?+
Through Robin HQ's API. You authorize the connection from your Minimal dashboard and the AI starts working within minutes.
Can the AI use Shopify data in Robin HQ replies?+
Yes. Minimal AI connects to Shopify independently and uses live order data inside Robin HQ replies.
How hard is it to integrate Robin HQ with Minimal AI?+
Enter your Robin HQ API credentials and go live in minutes.
