AI Customer Support with Freshchat
Freshchat (part of the Freshworks suite) is a modern messaging platform for sales and support across web, WhatsApp, Messenger, and more. With multiple channels comes higher conversation volume and more pressure on response times.
Minimal AI connects to Freshchat and handles conversations across any channel. The AI reads the message, checks your store and shipping tools, and replies in the channel the customer is using.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Freshchat does
Freshchat is a messaging-first customer engagement platform from Freshworks. It supports web chat, WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, and more. Conversations flow into a unified inbox with rules, bots, and reporting. The Freshchat API provides full access to conversations, users, channels, tags, and assignments.
Key Freshchat API capabilities Minimal AI uses
Minimal AI connects to the Freshchat API to read conversations, look up customer data, and write replies in real time.
Conversations API
Read and write messages across all Freshchat channels.
What the AI does: Reads any conversation and posts a reply on the same channel the customer used.
Users API
Look up Freshchat users and properties.
What the AI does: Identifies the user, checks past conversations, and personalizes the reply.
Assignments & Tags
Manage assignments and tags.
What the AI does: Tags conversations and assigns to agents only when human help is needed.
What the AI agent can read and write in Freshchat
Minimal AI does not just read data from Freshchat. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read conversation thread
- •Look up user profile and properties
- •Check assignment and status
- •View tags and labels
- •Identify channel of origin
Take actions
- •Send message on any channel
- •Add private note
- •Assign conversation
- •Tag conversation
- •Resolve conversation
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Freshchat to Minimal AI
Connect Freshchat in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Freshchat. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Freshchat.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Freshchat
WhatsApp order question
A customer asks on WhatsApp where their order is. The AI checks the store and replies on WhatsApp through Freshchat.
Web chat sizing question
A web visitor asks for sizing advice. The AI uses the product data and replies inside Freshchat.
Refund eligibility
A refund question comes in. The AI checks return eligibility and replies with the correct next step.
Works with the rest of your stack
Minimal AI connects to Freshchat for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle every Freshchat channel?+
Yes. Web chat, WhatsApp, Messenger, Instagram, and any other Freshchat channel are all supported.
Can it use Shopify data inside Freshchat?+
Yes. The AI pulls live data from Shopify and your other tools and uses it in Freshchat replies.
How hard is it to integrate Freshchat with Minimal AI?+
Enter your Freshchat API credentials and go live in minutes.