AI Customer Support with CM.com
CM.com is a conversational commerce platform that combines messaging channels, payments, and customer engagement tools. It supports WhatsApp Business, Apple Messages for Business, Google RCS, Viber, and other modern messaging channels, making it a strong choice for brands that want to meet customers on their preferred platform.
Minimal AI connects to CM.com and handles incoming conversations across all messaging channels. The AI reads the message, checks your e-commerce tools for relevant data, and responds through the same channel. Whether a customer messages on WhatsApp or RCS, they get fast, accurate answers backed by live data.
The AI Manager configures everything in a few clicks. Connect CM.com, describe what the agent should handle, and start resolving conversations.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What CM.com does
CM.com is a Dutch conversational commerce company that provides messaging APIs, a customer contact platform, and payment solutions. Its Mobile Service Cloud product unifies WhatsApp Business, Apple Messages for Business, Google RCS, Facebook Messenger, Viber, SMS, and email into a single agent workspace. CM.com also offers a chatbot builder, customer data platform, and integrated payment solutions. The platform is widely used in Europe for customer service and marketing via modern messaging channels.
Key API capabilities Minimal AI uses in CM.com
Minimal AI connects to CM.com's platform to manage conversations across WhatsApp, RCS, and other messaging channels.
Conversations API
Manage conversations across WhatsApp, RCS, and other messaging channels.
What the AI does: Reads incoming messages on any channel and sends contextual replies with data from your connected tools.
Contacts API
Look up customer profiles and contact information.
What the AI does: Identifies customers and uses their profile data for personalized responses.
Channel Routing
Routes conversations to the right agent or bot based on channel and content.
What the AI does: Processes conversations routed to the AI across all CM.com channels.
Rich Messaging
Send rich messages with buttons, cards, and carousels on supported channels.
What the AI does: Uses rich messaging features on channels like WhatsApp and RCS to present order information, tracking links, and action buttons.
What the AI agent can read and write in CM.com
The AI operates across CM.com's messaging channels, reading conversations and replying with live data through WhatsApp, RCS, and other platforms.
Get information
- •Read incoming messages across all channels
- •Look up customer profile and contact data
- •Check conversation status and channel
- •View conversation history
- •Access customer engagement data
Take actions
- •Reply on WhatsApp, RCS, or other channels
- •Send rich messages with buttons and cards
- •Add internal note for agents
- •Assign conversation to team member
- •Update conversation status
- •Close the conversation
How to connect CM.com to Minimal AI
The AI Manager handles the CM.com integration quickly.
Go to Integrations in your Minimal dashboard and select CM.com. Connect with your API credentials.
Tell the AI Manager what the agent should handle across your messaging channels.
Review and go live.
Real support scenarios the AI handles in CM.com
WhatsApp order tracking
A customer messages on WhatsApp asking about their delivery. The AI checks the carrier for tracking status and replies with a rich message including the tracking link and expected delivery date.
RCS product inquiry
A customer asks about a product via Google RCS. The AI checks inventory and responds with a rich card showing the product details, price, and availability.
Apple Messages return request
A return request comes through Apple Messages for Business. The AI checks return eligibility and sends the instructions with action buttons.
Works with CM.com and your tools
CM.com manages your messaging channels. Minimal AI connects to your e-commerce platform, shipping providers, and returns tools to resolve conversations with live data.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI support WhatsApp Business through CM.com?+
Yes. The AI handles WhatsApp Business conversations managed through CM.com, including rich message features like buttons and cards.
Can the AI send rich messages?+
Yes. On channels that support rich messaging (WhatsApp, RCS), the AI can send messages with buttons, cards, and carousels.
How hard is it to integrate CM.com with Minimal AI?+
Connect with your API credentials and describe what the agent should handle. Live within minutes.