LiveChat + Minimal AI
LiveChat powers real-time customer chat for thousands of websites. Minimal AI connects to LiveChat and handles the chats autonomously: it reads the conversation, pulls order and shipping data, and replies to the customer like your best agent would.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up LiveChat for you.
AI customer support for LiveChat
LiveChat is one of the most widely used live chat platforms for e-commerce and SaaS. Minimal AI makes it autonomous: every chat is answered instantly, with data pulled from your store, your shipping provider, and your returns tool.
Automate LiveChat without losing the human touch
The AI uses your brand voice and only answers what it's confident about. Anything sensitive or outside scope goes straight to a human. Customers get fast answers. Your team gets time back.
How Minimal AI connects to LiveChat
You authorize LiveChat from your Minimal dashboard. The AI starts joining conversations as an agent, works alongside your human team, and escalates when needed.
What the AI agent can read and write in LiveChat
Minimal AI connects to the LiveChat API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Read chat transcripts
Access the full visitor-agent transcript of a chat.
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Look up visitor profile
See visitor attributes, session info, and custom variables.
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View chat tags and groups
Check tags and group assignment for the chat.
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Check visitor location and device
Read geolocation and device info for context.
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Access customer history
View past chats with the same visitor.
+ much more. Virtually anything the LiveChat API exposes.
Take actions
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Send message to visitor
Post a chat message as the bot or agent.
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Transfer chat to agent
Hand off a chat to a human agent or group.
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Tag chat
Add tags for categorization and reporting.
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Close chat
End the chat session.
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Update visitor properties
Set custom variables on the visitor profile.
+ much more. If the LiveChat API supports it, the AI agent can do it.
Integrating LiveChat is extremely easy
It takes one click to connect LiveChat. After that, the AI Manager learns how your LiveChat setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with LiveChat
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for LiveChat
Most AI tools offer a surface-level connection to LiveChat. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over LiveChat's native AI?
Frequently asked questions
Can Minimal AI take actions in LiveChat?+
Yes. Minimal AI can take any action in LiveChat that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate LiveChat with Minimal AI?+
It takes just a few clicks. You connect LiveChat from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does Minimal AI replace LiveChat's built-in AI?+
Minimal AI works alongside LiveChat, going deeper than canned replies by pulling live data from your connected tools.
Can the AI handle chat tags and routing?+
Yes. The AI tags chats, routes them to the right agent, and transfers when a human is needed.
How hard is it to integrate LiveChat with Minimal AI?+
Authorize LiveChat access and go live in minutes.
