AI Customer Support with Chatwoot
Chatwoot is the open-source customer support platform used by thousands of teams that want full control over their helpdesk. It supports email, web widget, WhatsApp, Instagram, Messenger, Telegram, SMS, API channels, and more.
Minimal AI connects to Chatwoot and handles conversations across any channel. The AI reads the thread, checks your store and shipping tools, and replies inside Chatwoot in seconds.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Chatwoot does
Chatwoot is an open-source customer engagement platform offering shared inboxes, web chat widget, multi-channel support, automation rules, contact management, and reporting. It supports email, web widget, WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and a generic API channel for custom integrations. The Chatwoot API exposes conversations, contacts, inboxes, labels, custom attributes, and more.
Key Chatwoot API capabilities Minimal AI uses
Minimal AI connects to the Chatwoot API to read conversations, look up customer data, and write replies in real time.
Conversations API
Read and write messages on Chatwoot conversations.
What the AI does: Reads any conversation across channels and posts a customer-facing reply.
Contacts API
Look up contact details and conversation history.
What the AI does: Finds the contact, reads past conversations, and personalizes responses.
Labels & Custom Attributes
Manage labels and custom attributes.
What the AI does: Tags conversations and updates custom attributes for downstream automation.
What the AI agent can read and write in Chatwoot
Minimal AI does not just read data from Chatwoot. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read conversation messages
- •Look up contact details
- •Check inbox and team
- •View labels and attributes
- •Identify channel
Take actions
- •Send public message
- •Add private note
- •Assign agent or team
- •Apply or remove labels
- •Resolve conversation
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Chatwoot to Minimal AI
Connect Chatwoot in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Chatwoot. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Chatwoot.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Chatwoot
WhatsApp order tracking
A WhatsApp message comes into Chatwoot asking about a delivery. The AI checks the carrier and replies with the status.
Email refund request
An email refund request comes in. The AI checks eligibility and processes the refund inside Chatwoot.
Web widget product question
A visitor asks about a product on the web widget. The AI checks the catalog and replies in seconds.
Works with the rest of your stack
Minimal AI connects to Chatwoot for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with self-hosted Chatwoot?+
Yes. The AI works with both Chatwoot Cloud and self-hosted Chatwoot via the API.
Can the AI handle WhatsApp on Chatwoot?+
Yes. Any channel connected to Chatwoot is supported, including WhatsApp.
How hard is it to integrate Chatwoot with Minimal AI?+
Enter your Chatwoot API access token and go live in minutes.