AI Customer Support with Easiware
Easiware is a French customer relationship management platform used by retail and B2C brands. Minimal AI plugs into Easiware so the AI can read customer conversations, look up profiles, and reply inside Easiware.
Minimal AI plugs into Easiware so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Easiware does
Easiware is a French customer relationship management platform used by retail and B2C brands. Minimal AI plugs into Easiware so the AI can read customer conversations, look up profiles, and reply inside Easiware.
Key Easiware API capabilities Minimal AI uses
Minimal AI connects to the Easiware API to read conversations, look up customer data, and write replies in real time.
Read conversation
Read Easiware conversation messages and metadata.
What the AI does: A French customer asks about an order, the AI replies inside Easiware in French
Look up customer
Read Easiware customer profile and CRM history.
What the AI does: A return request arrives, the AI handles it through your returns system and replies in Easiware
Read tags
Read tags on an Easiware conversation.
What the AI does: A VIP customer message arrives, the AI personalizes the reply using CRM context
Read channel
Read which channel the conversation originated from.
What the AI does: A French customer asks about an order, the AI replies inside Easiware in French
What the AI agent can read and write in Easiware
Minimal AI does not just read data from Easiware. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read conversation
- •Look up customer
- •Read tags
- •Read channel
Take actions
- •Reply to conversation
- •Add internal note
- •Tag conversation
- •Assign conversation
- •Close conversation
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Easiware to Minimal AI
Connect Easiware in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Easiware. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Easiware.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Easiware
A French customer asks about an order
A French customer asks about an order, the AI replies inside Easiware in French
A return request arrives
A return request arrives, the AI handles it through your returns system and replies in Easiware
A VIP customer message arrives
A VIP customer message arrives, the AI personalizes the reply using CRM context
Works with the rest of your stack
Minimal AI connects to Easiware for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work in French?+
Yes. The AI replies in French and other supported languages.
Can the AI use Easiware CRM context?+
Yes. The AI reads CRM data to personalize replies.
How fast is setup?+
Minutes after you connect Easiware.