AI Customer Support with Userlike
Userlike is a German live-chat and messaging platform that unifies website chat, WhatsApp, Messenger, Telegram, and SMS. Minimal AI plugs into Userlike so the AI can answer chats with live store and shipping data inside the Userlike inbox.
Minimal AI plugs into Userlike so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Userlike does
Userlike is a German live-chat and messaging platform that unifies website chat, WhatsApp, Messenger, Telegram, and SMS. Minimal AI plugs into Userlike so the AI can answer chats with live store and shipping data inside the Userlike inbox.
Key Userlike API capabilities Minimal AI uses
Minimal AI connects to the Userlike API to read conversations, look up customer data, and write replies in real time.
Read chat
Read Userlike chat messages and metadata.
What the AI does: A WhatsApp chat comes in via Userlike, the AI answers with live order data
Look up contact
Read Userlike contact profile and history.
What the AI does: A pre-sales chat asks about a product, the AI replies with stock and pricing
Read tags
Read tags on a Userlike chat.
What the AI does: A complex case arrives, the AI hands it over to a human inside Userlike
Read channel
Read which channel the chat originated from.
What the AI does: A WhatsApp chat comes in via Userlike, the AI answers with live order data
What the AI agent can read and write in Userlike
Minimal AI does not just read data from Userlike. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read chat
- •Look up contact
- •Read tags
- •Read channel
Take actions
- •Reply in chat
- •Add internal note
- •Tag chat
- •Hand over to agent
- •Close chat
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Userlike to Minimal AI
Connect Userlike in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Userlike. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Userlike.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Userlike
A WhatsApp chat comes in via Userlike
A WhatsApp chat comes in via Userlike, the AI answers with live order data
A pre-sales chat asks about a product
A pre-sales chat asks about a product, the AI replies with stock and pricing
A complex case arrives
A complex case arrives, the AI hands it over to a human inside Userlike
Works with the rest of your stack
Minimal AI connects to Userlike for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle WhatsApp through Userlike?+
Yes. WhatsApp, Messenger, Telegram, SMS, and website chat are all supported.
Does the AI work in German?+
Yes. The AI replies in the customer's language using your tone.
How fast is setup?+
Minutes after you connect Userlike.