AI Customer Support with Akio
Akio is a French customer interaction platform used by enterprises across email, chat, social, and voice. Minimal AI plugs into Akio so the AI can read interactions, pull live data, and reply inside Akio.
Minimal AI plugs into Akio so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Akio does
Akio is a French customer interaction platform used by enterprises across email, chat, social, and voice. Minimal AI plugs into Akio so the AI can read interactions, pull live data, and reply inside Akio.
Key Akio API capabilities Minimal AI uses
Minimal AI connects to the Akio API to read conversations, look up customer data, and write replies in real time.
Read interaction
Read Akio interaction messages and metadata.
What the AI does: An email interaction lands in Akio, the AI replies with live order data
Look up contact
Read contact profile and history.
What the AI does: A chat conversation is handled by the AI in French inside Akio
Read tags
Read tags and dispositions on an interaction.
What the AI does: A complex case is transferred to a human agent inside Akio
Read routing rules
Read Akio routing rules for the interaction.
What the AI does: An email interaction lands in Akio, the AI replies with live order data
What the AI agent can read and write in Akio
Minimal AI does not just read data from Akio. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read interaction
- •Look up contact
- •Read tags
- •Read routing rules
Take actions
- •Reply to interaction
- •Transfer to agent
- •Add note
- •Tag interaction
- •Wrap up interaction
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Akio to Minimal AI
Connect Akio in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Akio. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Akio.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Akio
An email interaction lands in Akio
An email interaction lands in Akio, the AI replies with live order data
A chat conversation is handled by the AI in French inside Ak
A chat conversation is handled by the AI in French inside Akio
A complex case is transferred to a human agent inside Akio
A complex case is transferred to a human agent inside Akio
Works with the rest of your stack
Minimal AI connects to Akio for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle voice through Akio?+
Voice is supported through transcription with AI follow-up.
Does the AI work in French?+
Yes. The AI replies in French and other supported languages.
How fast is setup?+
Minutes after you connect Akio.