AI Customer Support with eDesk
eDesk is a UK-based e-commerce helpdesk built for marketplace and multichannel sellers. Minimal AI plugs into eDesk so the AI can read tickets across Amazon, eBay, Walmart, Shopify, and more and reply inside eDesk.
Minimal AI plugs into eDesk so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What eDesk does
eDesk is a UK-based e-commerce helpdesk built for marketplace and multichannel sellers. Minimal AI plugs into eDesk so the AI can read tickets across Amazon, eBay, Walmart, Shopify, and more and reply inside eDesk.
Key eDesk API capabilities Minimal AI uses
Minimal AI connects to the eDesk API to read conversations, look up customer data, and write replies in real time.
Read ticket
Read eDesk ticket messages and metadata.
What the AI does: An Amazon buyer message arrives in eDesk, the AI reads the order and replies inside Amazon
Look up customer
Read eDesk customer profile and history.
What the AI does: An eBay return request lands in eDesk, the AI handles it inside the marketplace flow
Read channel
Read which channel the eDesk ticket came from.
What the AI does: An email or chat ticket comes in, the AI answers with live store data
Read tags
Read tags on an eDesk ticket.
What the AI does: An Amazon buyer message arrives in eDesk, the AI reads the order and replies inside Amazon
What the AI agent can read and write in eDesk
Minimal AI does not just read data from eDesk. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read ticket
- •Look up customer
- •Read channel
- •Read tags
Take actions
- •Reply to ticket
- •Add internal note
- •Tag ticket
- •Assign ticket
- •Close ticket
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect eDesk to Minimal AI
Connect eDesk in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select eDesk. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in eDesk.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in eDesk
An Amazon buyer message arrives in eDesk
An Amazon buyer message arrives in eDesk, the AI reads the order and replies inside Amazon
An eBay return request lands in eDesk
An eBay return request lands in eDesk, the AI handles it inside the marketplace flow
An email or chat ticket comes in
An email or chat ticket comes in, the AI answers with live store data
Works with the rest of your stack
Minimal AI connects to eDesk for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover marketplaces in eDesk?+
Yes. The AI handles marketplace tickets through eDesk for Amazon, eBay, Walmart, and more.
Does the AI reply inside the marketplace?+
Yes. eDesk routes the AI's reply into the buyer-seller conversation on the marketplace.
How fast is setup?+
Minutes after you connect eDesk.