AI Customer Support with Gnatta
Gnatta is a UK customer engagement platform used by retail and consumer brands. Minimal AI plugs into Gnatta so the AI can read conversations, pull live data, and reply inside the Gnatta inbox.
Minimal AI plugs into Gnatta so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Gnatta does
Gnatta is a UK customer engagement platform used by retail and consumer brands. Minimal AI plugs into Gnatta so the AI can read conversations, pull live data, and reply inside the Gnatta inbox.
Key Gnatta API capabilities Minimal AI uses
Minimal AI connects to the Gnatta API to read conversations, look up customer data, and write replies in real time.
Read conversation
Read Gnatta conversation messages and metadata.
What the AI does: A UK customer asks about an order, the AI replies inside Gnatta with live tracking
Look up customer
Read customer profile and history.
What the AI does: A return request lands in Gnatta, the AI handles it via your returns system
Read tags
Read tags on a Gnatta conversation.
What the AI does: A complex case is assigned to a human inside Gnatta
Read channel
Read which channel the conversation came from.
What the AI does: A UK customer asks about an order, the AI replies inside Gnatta with live tracking
What the AI agent can read and write in Gnatta
Minimal AI does not just read data from Gnatta. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read conversation
- •Look up customer
- •Read tags
- •Read channel
Take actions
- •Reply to conversation
- •Add internal note
- •Tag conversation
- •Assign conversation
- •Close conversation
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Gnatta to Minimal AI
Connect Gnatta in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Gnatta. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Gnatta.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Gnatta
A UK customer asks about an order
A UK customer asks about an order, the AI replies inside Gnatta with live tracking
A return request lands in Gnatta
A return request lands in Gnatta, the AI handles it via your returns system
A complex case is assigned to a human inside Gnatta
A complex case is assigned to a human inside Gnatta
Works with the rest of your stack
Minimal AI connects to Gnatta for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle social conversations in Gnatta?+
Yes. The AI handles email, chat, social, and SMS through Gnatta.
Can the AI assign to humans?+
Yes. Complex cases are assigned to a human agent.
How fast is setup?+
Minutes after you connect Gnatta.