Chatwoot + Minimal AI
Chatwoot is an open-source customer engagement platform that unifies email, chat, and messaging channels. Minimal AI connects to Chatwoot to resolve conversations autonomously, reading the thread and replying with data from your store.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Chatwoot for you.
AI customer support for Chatwoot
Chatwoot is the open-source choice for teams that want control over their customer engagement stack. Minimal AI plugs in via the API and adds autonomous resolution, keeping all your existing Chatwoot workflows intact.
Automate Chatwoot across every channel
Chat, email, WhatsApp, Instagram, Messenger, everything routed through Chatwoot. The AI resolves the ones it's confident about and escalates the rest.
Self-hosted Chatwoot? Still works.
Minimal AI connects to the Chatwoot API, whether your instance is on Chatwoot Cloud or self-hosted. No custom plugin required.
What the AI agent can read and write in Chatwoot
Minimal AI connects to the Chatwoot API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Read conversations
Access the full message history of a Chatwoot conversation.
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Look up contact
Check contact attributes, custom fields, and past conversations.
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View inbox and team
See which inbox and team own the conversation.
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Check labels and attributes
Read conversation labels and custom attributes.
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Access channel details
Identify channel (email, web widget, WhatsApp, Instagram, etc.).
+ much more. Virtually anything the Chatwoot API exposes.
Take actions
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Send message
Post a customer-facing message.
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Add private note
Leave a private internal note.
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Assign agent or team
Route to a specific agent or team.
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Label conversation
Apply or remove labels.
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Resolve conversation
Mark the conversation resolved.
+ much more. If the Chatwoot API supports it, the AI agent can do it.
Integrating Chatwoot is extremely easy
It takes one click to connect Chatwoot. After that, the AI Manager learns how your Chatwoot setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Chatwoot
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Chatwoot
Most AI tools offer a surface-level connection to Chatwoot. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Chatwoot's native AI?
Frequently asked questions
Can Minimal AI take actions in Chatwoot?+
Yes. Minimal AI can take any action in Chatwoot that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Chatwoot with Minimal AI?+
It takes just a few clicks. You connect Chatwoot from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does Minimal AI work with self-hosted Chatwoot?+
Yes. Minimal AI connects to any Chatwoot instance via the API, including self-hosted deployments.
Can the AI use Chatwoot custom attributes?+
Yes. Custom attributes on contacts and conversations are read and used for context-aware replies.
How hard is it to integrate Chatwoot with Minimal AI?+
Generate an API token in Chatwoot and enter it in your Minimal dashboard.
