AI Customer Support with Weply
Weply provides managed live chat for e-commerce, especially in the Nordics. Operators reply on behalf of brands, but for high-volume tickets like "where is my order?" you need automation that can handle the basics instantly.
Minimal AI connects to Weply and handles those chats automatically. The AI reads the visitor's question, checks your store and shipping tools, and replies inside Weply, leaving Weply operators free to focus on conversations that actually need a human.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Weply does
Weply is a Nordic live chat platform that provides chat widgets and managed chat operations for e-commerce brands. Brands can run their own operators or use Weply's managed service. The Weply API and webhooks expose chat conversations, lead data, and routing actions for integration with external automation tools.
Key Weply API capabilities Minimal AI uses
Minimal AI connects to the Weply API to read conversations, look up customer data, and write replies in real time.
Conversations API
Read transcripts and post replies in Weply.
What the AI does: Reads the chat and posts a reply directly in the Weply widget.
Lead Data
Capture lead information from Weply chats.
What the AI does: Pulls captured lead data into the conversation context for personalization.
Routing & Transfers
Tag and transfer Weply chats.
What the AI does: Tags chats and transfers to a human operator when escalation is needed.
What the AI agent can read and write in Weply
Minimal AI does not just read data from Weply. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read chat transcript
- •Look up captured visitor data
- •Check conversation status
Take actions
- •Reply in Weply widget
- •Capture lead info
- •Tag conversation
- •Transfer to operator
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Weply to Minimal AI
Connect Weply in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Weply. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Weply.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Weply
Order status question
A Weply visitor asks where their order is. The AI checks the store and shipping tools and replies inside Weply.
Lead capture
A new visitor asks a sales question. The AI captures the lead in Weply and provides product info.
Escalation to operator
A complex complaint comes in. The AI tags the chat and transfers it to a Weply operator with full context.
Works with the rest of your stack
Minimal AI connects to Weply for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI replace Weply operators?+
It complements them. The AI handles repetitive chats so operators can focus on high-value conversations.
Can the AI use Shopify data on Weply?+
Yes. The AI pulls live data from Shopify (and your other tools) for use in Weply replies.
How hard is it to integrate Weply with Minimal AI?+
Enter your Weply API credentials and go live in minutes.