AI Customer Support with Tidio
Tidio is a popular live chat and helpdesk for small and mid-sized e-commerce brands, especially on Shopify. It combines chat, email, and Messenger in one inbox with built-in chatbots and Shopify integration.
Minimal AI connects to Tidio and handles support across all those channels. The AI reads the conversation, checks Shopify (and your other tools), and replies in seconds with the right answer.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Tidio does
Tidio is a customer communication platform with live chat, ticketing, chatbots, and email. It integrates natively with Shopify, WooCommerce, and other e-commerce platforms. The Tidio API and webhooks expose conversations, contacts, ticket data, and Shopify-linked customer information for external integrations.
Key Tidio API capabilities Minimal AI uses
Minimal AI connects to the Tidio API to read conversations, look up customer data, and write replies in real time.
Conversations API
Read messages and reply across chat and ticket channels.
What the AI does: Reads the conversation and replies on the channel the customer is using.
Contacts API
Look up Tidio contacts with Shopify data.
What the AI does: Identifies the contact, reads their Shopify orders, and personalizes the reply.
Tags & Routing
Tag conversations and transfer to operators.
What the AI does: Tags by topic and transfers to human operators when needed.
What the AI agent can read and write in Tidio
Minimal AI does not just read data from Tidio. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read conversation messages
- •Look up contact and Shopify data
- •Check assignment and status
- •View tags
Take actions
- •Send chat or email reply
- •Add internal note
- •Tag conversation
- •Transfer to operator
- •Close conversation
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Tidio to Minimal AI
Connect Tidio in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Tidio. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Tidio.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Tidio
Shopify order question on chat
A visitor asks about an order in Tidio chat. The AI checks Shopify and replies with the order and tracking status.
Pre-purchase question
A visitor asks if a product is back in stock. The AI checks Shopify and replies in seconds.
Email follow-up
An email ticket comes into Tidio. The AI checks the order, replies, and closes the ticket.
Works with the rest of your stack
Minimal AI connects to Tidio for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI use Shopify data in Tidio?+
Yes. Tidio's Shopify integration plus Minimal AI's Shopify connection gives the AI live order data inside every Tidio reply.
Can it answer chat in real time?+
Yes. The AI replies inside the Tidio chat window with sub-second latency.
How hard is it to integrate Tidio with Minimal AI?+
Authorize Tidio in the Minimal dashboard and go live in minutes.