AI Customer Support with WhatsApp Business Chat
WhatsApp is the most-used messaging app in the world and increasingly the channel customers expect to use for support. WhatsApp Business Platform (Cloud API) gives brands a way to do this at scale, but the volume of messages quickly overwhelms most teams.
Minimal AI connects to WhatsApp Business and answers messages with live store and shipping data. The AI reads the inbound message, checks your systems, and replies on WhatsApp in seconds.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What WhatsApp Business Chat does
WhatsApp Business Platform (Cloud API) is Meta's official channel for businesses to message customers on WhatsApp. It supports text, media, interactive (buttons and lists), and template messages. Free-form replies are allowed within a 24-hour customer service window; outside that window, only pre-approved templates can be sent. The Cloud API exposes message sending, status updates, and webhook events for integrations.
Key WhatsApp Business Chat API capabilities Minimal AI uses
Minimal AI connects to the WhatsApp Business Chat API to read conversations, look up customer data, and write replies in real time.
Messages API
Send text, media, interactive, and template messages.
What the AI does: Replies to the customer in the 24h window or sends a pre-approved template outside it.
Webhooks
Receive inbound messages and status updates.
What the AI does: Reads inbound messages immediately and triggers an AI response.
Identity & Profile
Read sender identity and business profile.
What the AI does: Identifies the customer and personalizes the reply with order data.
What the AI agent can read and write in WhatsApp Business Chat
Minimal AI does not just read data from WhatsApp Business Chat. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read inbound WhatsApp message
- •Check delivery and read status
- •Look up sender identity
- •View business profile
Take actions
- •Send text message
- •Send media (image, document, audio, video)
- •Send interactive (buttons or lists)
- •Send template message
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect WhatsApp Business Chat to Minimal AI
Connect WhatsApp Business Chat in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select WhatsApp Business Chat. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in WhatsApp Business Chat.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in WhatsApp Business Chat
Order status on WhatsApp
A customer asks where their order is on WhatsApp. The AI checks the store and replies with the tracking link.
Return on WhatsApp
A customer wants to return an item. The AI checks eligibility and sends the return label as a document.
Out-of-window template
A customer reaches out 48h after the last contact. The AI sends a pre-approved template to re-open the window.
Works with the rest of your stack
Minimal AI connects to WhatsApp Business Chat for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI use WhatsApp Business Cloud API?+
Yes. The AI uses the official Meta WhatsApp Business Cloud API.
Does it respect the 24-hour window?+
Yes. The AI replies free-form within the window and falls back to approved templates outside it.
How hard is it to integrate WhatsApp with Minimal AI?+
Connect your WhatsApp Business Account from the Minimal dashboard and go live.