AI Customer Support with Unzer
Unzer (formerly Heidelpay) is a major German payment service provider supporting cards, SEPA, BNPL, and 30+ payment methods across Europe. Minimal AI connects to Unzer so the AI can handle transaction lookup and refunds automatically.
Minimal AI plugs into Unzer so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Unzer does
Unzer (formerly Heidelpay) is a major German payment service provider supporting cards, SEPA, BNPL, and 30+ payment methods across Europe. Minimal AI connects to Unzer so the AI can handle transaction lookup and refunds automatically.
Key Unzer API capabilities Minimal AI uses
Minimal AI connects to the Unzer API to access store, order, and customer data in real time.
Look up payment
Read an Unzer payment by reference.
What the AI does: A customer asks if their payment went through, the AI checks Unzer and replies
Get payment status
Read the current status.
What the AI does: A refund is requested, the AI issues it
Get payment method
Read which payment method was used.
What the AI does: A customer asks if their payment went through, the AI checks Unzer and replies
Get refund status
Read refund result.
What the AI does: A refund is requested, the AI issues it
Get chargeback status
Read chargeback status.
What the AI does: A customer asks if their payment went through, the AI checks Unzer and replies
What the AI agent can read and write in Unzer
The AI accesses Unzer for store data and uses it to answer customer questions accurately.
Get information
- •Look up payment
- •Get payment status
- •Get payment method
- •Get refund status
- •Get chargeback status
Take actions
- •Issue refund
- •Capture payment
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Unzer to Minimal AI
Connect Unzer in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Unzer. Enter your API credentials.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with Unzer
A customer asks if their payment went through
A customer asks if their payment went through, the AI checks Unzer and replies
A refund is requested
A refund is requested, the AI issues it
Works with Unzer and your helpdesk
Minimal AI connects to Unzer for store data and your helpdesk for conversations. Every customer reply uses live data from Unzer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Is Unzer the same as Heidelpay?+
Yes, Unzer is the rebranded Heidelpay; the integration covers both APIs.