Unzer + Minimal AI
Unzer (formerly Heidelpay) is a major German payment service provider supporting cards, SEPA, BNPL, and 30+ payment methods across Europe. Minimal AI connects to Unzer so the AI can handle transaction lookup and refunds automatically. Beyond looking up information, the AI can also take actions in Unzer on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Unzer for you.
AI customer support for Unzer
Unzer handles payments for thousands of German and European merchants. Minimal AI uses Unzer for instant payment and refund handling.
How the Unzer integration works
Connect Unzer with API credentials and go live.
What the AI agent can read and write in Unzer
Minimal AI connects to the Unzer API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Look up payment
Read an Unzer payment by reference.
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Get payment status
Read the current status.
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Get payment method
Read which payment method was used.
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Get refund status
Read refund result.
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Get chargeback status
Read chargeback status.
+ much more. Virtually anything the Unzer API exposes.
Take actions
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Issue refund
Create an Unzer refund.
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Capture payment
Capture an authorised payment.
+ much more. If the Unzer API supports it, the AI agent can do it.
Integrating Unzer is extremely easy
It takes one click to connect Unzer. After that, the AI Manager learns how your Unzer setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Unzer
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Unzer
Most AI tools offer a surface-level connection to Unzer. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Unzer?+
Yes. Minimal AI can take any action in Unzer that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Unzer with Minimal AI?+
It takes just a few clicks. You connect Unzer from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Is Unzer the same as Heidelpay?+
Yes, Unzer is the rebranded Heidelpay; the integration covers both APIs.
