AI Customer Support with Returnado
Returnado is a Swedish returns platform (now part of nShift) used by Nordic and European retailers. Minimal AI connects to Returnado so the AI can read return status, generate labels, and answer return policy questions instantly.
Minimal AI plugs into Returnado so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Returnado does
Returnado is a Swedish returns platform (now part of nShift) used by Nordic and European retailers. Minimal AI connects to Returnado so the AI can read return status, generate labels, and answer return policy questions instantly.
Key Returnado API capabilities Minimal AI uses
Minimal AI connects to the Returnado API to check return eligibility, create return labels, and track return status in real time.
Look up return
Read a Returnado return by order or RMA.
What the AI does: A customer wants to return an item, the AI generates a Returnado label
Get return status
Read the current status.
What the AI does: A customer asks for return status, the AI reads Returnado and replies
Get return reason
Read why the return was created.
What the AI does: A refund is delayed, the AI reads the refund status and explains
Get refund status
Read refund status linked to the return.
What the AI does: A customer wants to return an item, the AI generates a Returnado label
Get return policy
Read return policy applied to the order.
What the AI does: A customer asks for return status, the AI reads Returnado and replies
What the AI agent can read and write in Returnado
The AI accesses Returnado to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Look up return
- •Get return status
- •Get return reason
- •Get refund status
- •Get return policy
Take actions
- •Generate return label
- •Cancel return
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Returnado to Minimal AI
Connect Returnado in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Returnado. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with Returnado
A customer wants to return an item
A customer wants to return an item, the AI generates a Returnado label
A customer asks for return status
A customer asks for return status, the AI reads Returnado and replies
A refund is delayed
A refund is delayed, the AI reads the refund status and explains
Works with Returnado and your helpdesk
Minimal AI connects to Returnado for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks Returnado and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI generate Returnado labels?+
Yes, the AI generates and sends return labels in seconds.
Does the AI handle refund status?+
Yes, the AI reads refund status linked to the return.