Returnado + Minimal AI
Returnado is a Swedish returns platform (now part of nShift) used by Nordic and European retailers. Minimal AI connects to Returnado so the AI can read return status, generate labels, and answer return policy questions instantly. Beyond looking up information, the AI can also take actions in Returnado on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Returnado for you.
AI customer support for Returnado
Returnado powers Nordic returns. Minimal AI generates labels and answers return questions instantly.
Automate Returnado labels
The AI generates and sends return labels with no human in the loop.
How the Returnado integration works
Connect Returnado with API credentials and go live.
What the AI agent can read and write in Returnado
Minimal AI connects to the Returnado API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Look up return
Read a Returnado return by order or RMA.
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Get return status
Read the current status.
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Get return reason
Read why the return was created.
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Get refund status
Read refund status linked to the return.
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Get return policy
Read return policy applied to the order.
+ much more. Virtually anything the Returnado API exposes.
Take actions
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Generate return label
Create a Returnado return label.
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Cancel return
Cancel a return where allowed.
+ much more. If the Returnado API supports it, the AI agent can do it.
Integrating Returnado is extremely easy
It takes one click to connect Returnado. After that, the AI Manager learns how your Returnado setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Returnado
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Returnado
Most AI tools offer a surface-level connection to Returnado. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Returnado?+
Yes. Minimal AI can take any action in Returnado that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Returnado with Minimal AI?+
It takes just a few clicks. You connect Returnado from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI generate Returnado labels?+
Yes, the AI generates and sends return labels in seconds.
Does the AI handle refund status?+
Yes, the AI reads refund status linked to the return.
