AI Customer Support with Bigblue
Bigblue is a French 3PL and post-purchase platform for D2C brands. Minimal AI connects to Bigblue so the AI can check fulfillment status, create returns, and track refunds automatically.
Minimal AI plugs into Bigblue so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Bigblue does
Bigblue is a French 3PL and post-purchase platform for D2C brands. Minimal AI connects to Bigblue so the AI can check fulfillment status, create returns, and track refunds automatically.
Key Bigblue API capabilities Minimal AI uses
Minimal AI connects to the Bigblue API to check return eligibility, create return labels, and track return status in real time.
Get order
Read a Bigblue order with items and shipments.
What the AI does: A French customer asks where their order is, the AI checks Bigblue and replies
Track shipment
Read Bigblue shipment tracking.
What the AI does: A customer wants to return an item, the AI creates the Bigblue return and emails the label
Get return
Read a Bigblue return record.
What the AI does: A refund is processed in Bigblue, the AI tells the customer
Track return
Read Bigblue return tracking events.
What the AI does: A French customer asks where their order is, the AI checks Bigblue and replies
Get refund status
Read refund status on a Bigblue return.
What the AI does: A customer wants to return an item, the AI creates the Bigblue return and emails the label
What the AI agent can read and write in Bigblue
The AI accesses Bigblue to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Get order
- •Track shipment
- •Get return
- •Track return
- •Get refund status
Take actions
- •Create return
- •Generate label
- •Cancel return
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Bigblue to Minimal AI
Connect Bigblue in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Bigblue. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with Bigblue
A French customer asks where their order is
A French customer asks where their order is, the AI checks Bigblue and replies
A customer wants to return an item
A customer wants to return an item, the AI creates the Bigblue return and emails the label
A refund is processed in Bigblue
A refund is processed in Bigblue, the AI tells the customer
Works with Bigblue and your helpdesk
Minimal AI connects to Bigblue for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks Bigblue and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work in French?+
Yes. The AI replies in French for French customers.
Can the AI create Bigblue returns?+
Yes. The AI creates returns and generates labels through Bigblue.
How fast is setup?+
Minutes after you connect Bigblue.