AI Customer Support with Outvio
Outvio is a Spanish post-purchase platform for European e-commerce, covering shipping, tracking, returns, and customer notifications. Minimal AI connects to Outvio so the AI can check shipments, create returns, and answer post-purchase questions automatically.
Minimal AI plugs into Outvio so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Outvio does
Outvio is a Spanish post-purchase platform for European e-commerce, covering shipping, tracking, returns, and customer notifications. Minimal AI connects to Outvio so the AI can check shipments, create returns, and answer post-purchase questions automatically.
Key Outvio API capabilities Minimal AI uses
Minimal AI connects to the Outvio API to check return eligibility, create return labels, and track return status in real time.
Track shipment
Read Outvio unified shipment tracking.
What the AI does: A customer asks where their order is, the AI checks Outvio for unified tracking
Get return
Read an Outvio return record.
What the AI does: A return is requested, the AI creates it through Outvio
Track return
Read Outvio return tracking events.
What the AI does: A delivery is delayed, the AI reads Outvio notifications and proactively explains
Get refund status
Read refund status on an Outvio return.
What the AI does: A customer asks where their order is, the AI checks Outvio for unified tracking
Get notifications
Read Outvio notification status for an order.
What the AI does: A return is requested, the AI creates it through Outvio
What the AI agent can read and write in Outvio
The AI accesses Outvio to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Track shipment
- •Get return
- •Track return
- •Get refund status
- •Get notifications
Take actions
- •Create return
- •Generate label
- •Cancel return
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Outvio to Minimal AI
Connect Outvio in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Outvio. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with Outvio
A customer asks where their order is
A customer asks where their order is, the AI checks Outvio for unified tracking
A return is requested
A return is requested, the AI creates it through Outvio
A delivery is delayed
A delivery is delayed, the AI reads Outvio notifications and proactively explains
Works with Outvio and your helpdesk
Minimal AI connects to Outvio for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks Outvio and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover Outvio across carriers?+
Yes. Outvio's unified tracking across carriers is supported.
Can the AI create Outvio returns?+
Yes. The AI creates returns and generates labels through Outvio.
How fast is setup?+
Minutes after you connect Outvio.