AI Customer Support with 8returns
8returns is a returns management platform for European e-commerce, popular in DACH and the Netherlands. Minimal AI connects to 8returns so the AI can check eligibility, create returns, generate labels, and offer exchanges automatically.
Minimal AI plugs into 8returns so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What 8returns does
8returns is a returns management platform for European e-commerce, popular in DACH and the Netherlands. Minimal AI connects to 8returns so the AI can check eligibility, create returns, generate labels, and offer exchanges automatically.
Key 8returns API capabilities Minimal AI uses
Minimal AI connects to the 8returns API to check return eligibility, create return labels, and track return status in real time.
Check eligibility
Read 8returns eligibility for a return.
What the AI does: A customer asks to return, the AI checks 8returns policy and creates the return
Get return
Read an 8returns return record.
What the AI does: A customer wants an exchange, the AI offers eligible options through 8returns
Track return
Read 8returns return tracking events.
What the AI does: A return is processed, the AI confirms refund or store credit
Get refund status
Read refund or store credit status.
What the AI does: A customer asks to return, the AI checks 8returns policy and creates the return
What the AI agent can read and write in 8returns
The AI accesses 8returns to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Check eligibility
- •Get return
- •Track return
- •Get refund status
Take actions
- •Create return
- •Generate label
- •Offer exchange
- •Cancel return
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect 8returns to Minimal AI
Connect 8returns in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select 8returns. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with 8returns
A customer asks to return
A customer asks to return, the AI checks 8returns policy and creates the return
A customer wants an exchange
A customer wants an exchange, the AI offers eligible options through 8returns
A return is processed
A return is processed, the AI confirms refund or store credit
Works with 8returns and your helpdesk
Minimal AI connects to 8returns for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks 8returns and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI offer exchanges through 8returns?+
Yes. The AI offers eligible exchanges or store credit per your rules.
Can the AI track refunds?+
Yes. The AI reads refund status and updates the customer.
How fast is setup?+
Minutes after you connect 8returns.