AI Customer Support with Klarna
Klarna is the buy-now-pay-later platform used by millions of shoppers. Customers pay in installments, pay later, or finance larger purchases. This creates unique support questions: when is my next installment, can I return an item paid with Klarna, why was I declined.
Minimal AI connects to the Klarna Order Management API and resolves these questions automatically. The AI checks order status, captures, refunds, and payment schedules to answer Klarna-specific questions with accurate data.
Setup takes a few clicks through the AI Manager.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Klarna does
Klarna is a global buy-now-pay-later provider offering Pay Later (invoice), Pay in 3/4 installments, and financing options. For merchants, Klarna handles payment authorization, captures, refunds, and settlement. The Klarna Order Management API allows merchants to manage orders after authorization: capture payments, process refunds, extend payment periods, and update order details. Klarna processes over 2 million transactions daily across 45 countries.
Key Klarna API capabilities Minimal AI uses
Minimal AI connects to the Klarna Order Management API for payment and order data.
Order Management API
Access Klarna orders with authorization, capture, and refund status.
What the AI does: Checks Klarna order status to answer questions about payment plans and captures.
Captures API
Manage payment captures on Klarna orders.
What the AI does: Verifies capture status and timing for customer inquiries about charges.
Refunds API
Process refunds on captured Klarna orders.
What the AI does: Processes refunds through Klarna when customers return items or request cancellation.
What the AI agent can read and write in Klarna
The AI manages Klarna orders and resolves payment-related questions.
Get information
- •Check Klarna order and authorization status
- •View capture and refund history
- •Access payment schedule details
- •Check remaining amount to capture
Take actions
- •Process refunds on Klarna orders
- •Capture payments
- •Cancel uncaptured orders
- •Update order amounts
How to connect Klarna to Minimal AI
Connect Klarna in a few clicks.
Go to Integrations in your Minimal dashboard and select Klarna. Enter your API credentials.
Tell the AI Manager what Klarna actions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Klarna
Installment payment question
A customer asks when their next Klarna installment is due. The AI checks the order and responds with the payment schedule.
Return on Klarna order
A customer wants to return an item paid with Klarna. The AI processes the refund through Klarna and explains how it affects their remaining installments.
Klarna capture confirmation
A customer asks if they have been charged. The AI checks the capture status on the Klarna order and explains the current payment state.
Works with Klarna and your helpdesk
Minimal AI connects to Klarna for payment data and your helpdesk for conversations.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI handle Klarna-specific payment questions?+
Yes. The AI understands Klarna's pay-later, installment, and financing models and answers questions about payment schedules and captures.
How hard is it to integrate Klarna with Minimal AI?+
Enter your Klarna API credentials and go live in minutes.