AI Customer Support with Exact Online
Exact Online is the cloud ERP and accounting platform widely used in the Netherlands, Belgium, and Germany. It handles financial administration, inventory, project management, and CRM. For e-commerce businesses, Exact Online often serves as the back-office system where invoices, financial records, and inventory data live.
Minimal AI connects to Exact Online to answer customer questions that involve financial or inventory data. When a customer asks about an invoice, payment status, or stock availability, the AI checks Exact Online in real time and provides accurate answers.
Setup takes a few clicks through the AI Manager.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Exact Online does
Exact Online is a cloud-based ERP and accounting solution from the Netherlands. It covers financial administration, invoicing, inventory management, CRM, project management, and payroll. Used by over 675,000 businesses primarily in Benelux, Germany, and the UK. The Exact Online REST API provides access to financial data, sales orders, purchase orders, items (products), stock positions, accounts (customers), and invoices.
Key Exact Online API capabilities Minimal AI uses
Minimal AI connects to the Exact Online REST API for financial, inventory, and customer data.
Sales Invoices API
Access invoice details, line items, amounts, and payment status.
What the AI does: Checks invoice details and payment status to resolve billing inquiries.
Sales Orders API
Access sales order details, items, and delivery status.
What the AI does: Looks up order information for customer inquiries.
Items (Products) API
Access product details, stock levels, and pricing.
What the AI does: Answers product availability and pricing questions with live data.
Accounts (CRM) API
Look up customer accounts and contact information.
What the AI does: Identifies customers and checks their account and financial history.
What the AI agent can read and write in Exact Online
The AI accesses Exact Online for financial, order, and inventory data.
Get information
- •Check invoice details and payment status
- •Look up sales order details
- •View stock positions and product data
- •Access customer account information
- •Check financial records
Take actions
- •Update order notes
- •Update customer account data
- •Add comments to records
How to connect Exact Online to Minimal AI
Connect Exact Online in a few clicks.
Go to Integrations in your Minimal dashboard and select Exact Online. Authorize via OAuth.
Tell the AI Manager what data the agent should access.
Review and go live.
Real support scenarios the AI handles with Exact Online
Invoice payment inquiry
A customer asks if their invoice has been paid. The AI checks Exact Online and confirms the payment status with the exact date and amount.
Stock availability question
A customer asks if a product is available. The AI checks stock positions in Exact Online and responds with current availability.
Works with Exact Online and your helpdesk
Minimal AI connects to Exact Online for back-office data and your helpdesk for conversations.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
What Exact Online data can the AI access?+
Invoices, sales orders, products, stock positions, and customer accounts through the Exact Online REST API.
How hard is it to integrate Exact Online with Minimal AI?+
One OAuth click and you are connected. No technical setup needed.