AI Customer Support with Adyen
Adyen is the enterprise payment platform used by leading brands worldwide. It provides a single integration for online payments, in-store terminals, and unified commerce. For support teams, resolving payment questions means navigating Adyen's transaction system with PSP references, merchant references, and complex payment flows.
Minimal AI connects to the Adyen API and resolves payment questions automatically. The AI looks up transactions, checks refund status, and explains charges using data from Adyen. It understands Adyen's payment lifecycle and can translate PSP references into customer-friendly explanations.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Adyen does
Adyen is a global payment platform that provides online payments, in-store terminal payments, and unified commerce under a single integration. It supports 250+ payment methods across 150+ currencies. Adyen processes payments through a single API with authorization, capture, refund, and cancel operations. The platform offers risk management, reporting, and data insights. Used by enterprises like Uber, Spotify, and eBay for high-volume payment processing.
Key Adyen API capabilities Minimal AI uses
Minimal AI connects to the Adyen API for transaction data and payment management.
Checkout / Payments API
Access payment details, status, and authorization information.
What the AI does: Checks payment status to answer customer questions about transactions.
Modifications API
Process captures, refunds, cancellations, and adjustments.
What the AI does: Processes refunds and cancellations through Adyen based on your policies.
Reports / Data API
Access transaction reports and settlement data.
What the AI does: Looks up transaction details and settlement information for billing inquiries.
What the AI agent can read and write in Adyen
The AI accesses Adyen for transaction data and takes payment actions to resolve customer issues.
Get information
- •Check payment and authorization status
- •Look up transaction by PSP or merchant reference
- •View refund and chargeback status
- •Access settlement reports
Take actions
- •Process refunds
- •Cancel pending authorizations
- •Capture payments
- •Adjust authorized amounts
How to connect Adyen to Minimal AI
Connect Adyen in a few clicks.
Go to Integrations in your Minimal dashboard and select Adyen. Enter your API credentials.
Tell the AI Manager what payment actions to handle.
Review and go live.
Real support scenarios the AI handles with Adyen
Payment status check
A customer asks if their payment went through. The AI checks Adyen for the transaction status and confirms the authorization and capture state.
Refund processing
A customer requests a refund. The AI processes it through Adyen and provides the refund timeline based on the payment method used.
Chargeback inquiry
A customer contacts you about a disputed charge. The AI checks the chargeback status in Adyen and explains the current state and next steps.
Works with Adyen and your helpdesk
Minimal AI connects to Adyen for payment data and your helpdesk for conversations.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI process refunds through Adyen?+
Yes. The AI processes refunds via the Adyen Modifications API based on your configured policies.
How hard is it to integrate Adyen with Minimal AI?+
Enter your API credentials and go live in minutes.