AI Customer Support with PrestaShop
PrestaShop is one of Europe's most popular open-source e-commerce platforms. Over 300,000 stores run on PrestaShop, with particularly strong adoption in France, Spain, and Latin America. Its open-source nature gives merchants full control over their store, but it also means support teams deal with varied setups and module configurations.
Minimal AI connects to the PrestaShop Webservice API and handles support using live store data. The AI checks orders, products, customers, and delivery information regardless of your specific PrestaShop setup or installed modules.
Setup takes a few clicks. No PrestaShop modules to install.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What PrestaShop does
PrestaShop is an open-source e-commerce platform used by over 300,000 stores worldwide. It provides product management, order processing, customer management, payment integration, and shipping. PrestaShop supports multi-store setups, multiple languages and currencies, and a rich ecosystem of modules for extending functionality. The PrestaShop Webservice API exposes orders, products, customers, categories, order states, carriers, and other resources for programmatic access.
Key PrestaShop API capabilities Minimal AI uses
Minimal AI connects to the PrestaShop Webservice API for real-time access to your store data.
Orders API
Access orders with details, states, payment, and delivery information.
What the AI does: Reads order details and current state to answer customer questions about their purchases.
Products API
Read product details, combinations (variants), stock, and pricing.
What the AI does: Answers product questions with accurate stock, pricing, and variant information.
Customers API
Look up customer accounts and address information.
What the AI does: Identifies customers and accesses their order history for personalized responses.
Order Carriers API
Access carrier and tracking information for orders.
What the AI does: Provides customers with carrier details and tracking numbers.
What the AI agent can read and write in PrestaShop
The AI accesses your PrestaShop store through the Webservice API.
Get information
- •Look up order details and state
- •Check product stock and variants
- •View customer profile and orders
- •Access carrier and tracking data
- •Check payment status
Take actions
- •Update order state
- •Add order messages
- •Update customer information
- •Process order cancellations
- •Add tracking information
How to connect PrestaShop to Minimal AI
Connect PrestaShop quickly through the AI Manager.
Go to Integrations in your Minimal dashboard and select PrestaShop. Enter your store URL and API key.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with PrestaShop
Order tracking in French
A French-speaking customer asks about their order. The AI checks PrestaShop, finds the tracking info, and responds in French with delivery details.
Product combination availability
A customer asks if a specific color and size is available. The AI checks PrestaShop combinations and responds with stock status.
Multi-store inquiry
You run multiple PrestaShop stores. The AI identifies the right store context and pulls the correct order data.
Works with PrestaShop and your helpdesk
Minimal AI connects to PrestaShop for store data and your helpdesk for conversations.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with PrestaShop modules?+
The AI reads data through the Webservice API, which covers core PrestaShop resources. Module data is accessible where modules extend the API.
How hard is it to integrate PrestaShop with Minimal AI?+
Enter your store URL and API key. No modules to install.
Does it work with PrestaShop multi-store?+
Yes. The AI works across your PrestaShop multi-store setup.