AI Customer Support with HelpDocs
HelpDocs is a hosted knowledge base used by SaaS and product teams to publish help articles, troubleshooting guides, and FAQs. It already powers self-service for your customers, but support agents still spend time finding the right article.
Minimal AI connects to HelpDocs and uses your articles as a knowledge source. The AI searches HelpDocs in real time, cites the right article, and replies with the answer.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What HelpDocs does
HelpDocs is a knowledge base platform for support teams. It offers a customer-facing knowledge base, search, categories, multi-language support, analytics, and an editor for technical writers. The HelpDocs API exposes articles, categories, and full-text search for integration with AI and helpdesk tools.
Key HelpDocs API capabilities Minimal AI uses
Minimal AI connects to the HelpDocs API to access data that enriches customer support responses.
Search API
Full-text search across HelpDocs articles.
What the AI does: Searches your HelpDocs library for relevant articles.
Articles API
Read article content and metadata.
What the AI does: Reads the full article and uses it to answer the customer.
Categories API
Read category structure.
What the AI does: Surfaces related content in the right category.
What the AI agent can read and write in HelpDocs
The AI accesses HelpDocs to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Search articles
- •Read article content
- •Check categories
- •View article metadata
Take actions
- •Suggest article updates
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect HelpDocs to Minimal AI
Connect HelpDocs in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select HelpDocs. Enter your API credentials.
Tell the AI Manager how the agent should use HelpDocs data in support responses.
Review and go live.
Real support scenarios the AI handles with HelpDocs
How-to question
A customer asks how to use a feature. The AI searches HelpDocs, finds the right article, and replies with the steps.
Policy question
A customer asks about your refund policy. The AI finds the policy article in HelpDocs and explains it.
Works with HelpDocs and your helpdesk
Minimal AI connects to HelpDocs for data and your helpdesk for conversations. The AI enriches every support response with information from HelpDocs.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI use my HelpDocs articles?+
Yes. The AI searches HelpDocs and uses your articles as the knowledge source for answers.
How hard is it to integrate HelpDocs with Minimal AI?+
Enter your HelpDocs API key and go live in minutes.