AI Customer Support with Gelato
Gelato is a global print-on-demand and fulfillment platform that prints products in local hubs around the world to deliver fast and cut emissions. For brands using Gelato, customers ask about production and shipping daily.
Minimal AI connects to Gelato and resolves those questions automatically using live order status, production progress, and tracking data.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Gelato does
Gelato is a print-on-demand and global fulfillment platform with production hubs in 30+ countries. It supports apparel, prints, mugs, and many more products with localized printing and delivery. The Gelato API exposes order creation, order status, production progress, tracking, and product catalog data for integration.
Key Gelato API capabilities Minimal AI uses
Minimal AI connects to the Gelato API to access data that enriches customer support responses.
Orders API
Read order status and production stage.
What the AI does: Checks Gelato order status and replies with the production stage.
Tracking API
Read tracking number and carrier.
What the AI does: Provides the customer with tracking and carrier info once shipped.
Catalog API
Read available products and variants.
What the AI does: Looks up products and variants for product questions.
What the AI agent can read and write in Gelato
The AI accesses Gelato to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Check order status
- •View production progress
- •Get tracking number
- •Access product catalog
Take actions
- •Cancel order
- •Update shipping address
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Gelato to Minimal AI
Connect Gelato in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Gelato. Enter your API credentials.
Tell the AI Manager how the agent should use Gelato data in support responses.
Review and go live.
Real support scenarios the AI handles with Gelato
Where is my Gelato order?
A customer asks about their print-on-demand order. The AI checks Gelato, finds the production stage and tracking, and replies.
Address change
A customer asks to change the shipping address. The AI updates the address through Gelato if production hasn't started.
Works with Gelato and your helpdesk
Minimal AI connects to Gelato for data and your helpdesk for conversations. The AI enriches every support response with information from Gelato.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work across Gelato hubs globally?+
Yes. The AI works for any order routed through any Gelato hub.
How hard is it to integrate Gelato with Minimal AI?+
Enter your Gelato API credentials and go live in minutes.