AI Customer Support with Flowbox
Flowbox is a UGC and visual commerce platform that collects, manages, and publishes customer-generated content. For brands using Flowbox, that customer content is gold for support context.
Minimal AI connects to Flowbox and uses UGC and review data to inform support replies, especially when customers reference content they've seen on the site.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Flowbox does
Flowbox is a user-generated content (UGC) and visual commerce platform that collects content from Instagram, customers, and influencers. It moderates, tags, and publishes UGC to product pages and shoppable galleries. The Flowbox API exposes UGC, reviews, tags, and customer content data for integration.
Key Flowbox API capabilities Minimal AI uses
Minimal AI connects to the Flowbox API to access data that enriches customer support responses.
UGC API
Read user-generated content tied to products and customers.
What the AI does: References customer-uploaded photos or content in support replies.
Reviews API
Read reviews managed via Flowbox.
What the AI does: Checks customer review history for context.
Tags API
Read tagged content.
What the AI does: Surfaces tagged content relevant to the customer's question.
What the AI agent can read and write in Flowbox
The AI accesses Flowbox to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Search UGC by product
- •View customer content
- •Access review data
- •Check tagged content
Take actions
- •Flag content
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Flowbox to Minimal AI
Connect Flowbox in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Flowbox. Enter your API credentials.
Tell the AI Manager how the agent should use Flowbox data in support responses.
Review and go live.
Real support scenarios the AI handles with Flowbox
UGC reference
A customer asks about a look they saw on the brand's gallery. The AI checks Flowbox for the UGC and answers with details.
Review-aware support
A customer with a Flowbox review contacts support. The AI uses the review as context for the reply.
Works with Flowbox and your helpdesk
Minimal AI connects to Flowbox for data and your helpdesk for conversations. The AI enriches every support response with information from Flowbox.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI use Flowbox UGC in replies?+
Yes. The AI uses UGC data from Flowbox to enrich support context.
How hard is it to integrate Flowbox with Minimal AI?+
Enter your Flowbox API credentials and go live in minutes.