AI Customer Support with SAP
SAP is the backbone of enterprise operations for thousands of companies worldwide. Whether you run SAP Commerce Cloud (Hybris), SAP S/4HANA, or SAP Business One, your order management, inventory, and customer data live in SAP. For support teams, this means every customer question potentially requires a SAP lookup.
Minimal AI connects to SAP and resolves support requests using live data from your SAP system. The AI checks orders, deliveries, invoices, and customer records to answer questions accurately. No more switching between your helpdesk and SAP transactions.
Setup takes a few clicks in the AI Manager.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What SAP does
SAP provides enterprise resource planning (ERP) and commerce solutions used by large and mid-size businesses. SAP Commerce Cloud (formerly Hybris) handles e-commerce with OMS, PIM, and omnichannel commerce. SAP S/4HANA manages finance, supply chain, manufacturing, and customer operations. SAP Business One serves SMBs with integrated ERP. SAP's OData APIs and Integration Suite provide access to sales orders, deliveries, billing documents, business partners, materials, and inventory across the SAP landscape.
Key SAP API capabilities Minimal AI uses
Minimal AI connects to SAP's APIs for access to orders, deliveries, and business data.
Sales Orders API
Access sales orders with items, status, and scheduling.
What the AI does: Reads order details to answer customer questions about purchases and deliveries.
Deliveries API
Access outbound delivery details and tracking.
What the AI does: Checks shipment and delivery status for customer tracking inquiries.
Business Partners API
Look up customer (business partner) records.
What the AI does: Identifies customers and accesses their account data for personalized support.
Material / Product API
Access product details, stock, and pricing.
What the AI does: Answers product availability and pricing questions with live SAP data.
What the AI agent can read and write in SAP
The AI accesses SAP for order, delivery, and customer data to resolve support requests.
Get information
- •Look up sales orders and items
- •Check delivery and shipment status
- •View business partner (customer) records
- •Access product and inventory data
- •Check billing documents
Take actions
- •Add notes to orders
- •Update order status
- •Create service requests
- •Update customer records
How to connect SAP to Minimal AI
Connect SAP in a few clicks. No ABAP coding needed.
Go to Integrations in your Minimal dashboard and select SAP. Enter your API connection details.
Tell the AI Manager what order and customer data the agent should access.
Review and go live.
Real support scenarios the AI handles with SAP
Enterprise order tracking
A customer asks about their order. The AI checks the SAP sales order and outbound delivery, then responds with the shipping status.
Invoice inquiry
A B2B customer asks about a billing document. The AI looks up the invoice in SAP and explains the charges.
Product availability
A customer asks about stock. The AI checks SAP material master data and inventory for current availability.
Works with SAP and your helpdesk
Minimal AI connects to SAP for business data and your helpdesk for conversations.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Which SAP systems does the AI support?+
Minimal AI works with SAP Commerce Cloud, SAP S/4HANA, and SAP Business One through their respective APIs.
How hard is it to integrate SAP with Minimal AI?+
Connect via API credentials. No ABAP coding or custom development needed.