AI Customer Support with Brevo
Brevo (formerly Sendinblue) is the marketing platform powering email and SMS for hundreds of thousands of businesses. Whenever someone wants to unsubscribe, change preferences, or ask about a Brevo email or SMS, the ticket needs an answer with action behind it.
Minimal AI connects to Brevo and handles those tickets instantly across email and SMS.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Brevo does
Brevo (formerly Sendinblue) is an email, SMS, and marketing automation platform. It offers contact lists, segments, marketing email, SMS campaigns, transactional email and SMS, automation workflows, and CRM. The Brevo API exposes contacts, lists, campaigns, transactional email and SMS, and automation events for integrations.
Key Brevo API capabilities Minimal AI uses
Minimal AI connects to the Brevo API to read subscriber data, check campaign engagement, and update profiles or preferences in real time.
Contacts API
Read and update Brevo contacts.
What the AI does: Looks up contacts and updates attributes and preferences.
Subscription API
Manage opt-in and opt-out per channel.
What the AI does: Unsubscribes contacts from email or SMS as requested.
Campaigns API
Read email and SMS campaign data.
What the AI does: Identifies which campaign a customer received.
Transactional API
Send transactional email and SMS.
What the AI does: Triggers transactional messages where authorized.
What the AI agent can read and write in Brevo
The AI uses Brevo to personalize replies, manage subscription preferences, and resolve marketing-related questions instantly.
Get information
- •Look up contact
- •Check subscription status
- •View campaign history
- •Check list and segment membership
- •View transactional activity
Take actions
- •Update contact attributes
- •Unsubscribe from email or SMS
- •Add or remove from list
- •Send transactional message
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Brevo to Minimal AI
Connect Brevo in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Brevo. Enter your API credentials.
Tell the AI Manager which subscriber actions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Brevo
Unsubscribe request
A customer asks to unsubscribe. The AI updates the Brevo preferences and confirms.
Subscription preferences
A customer asks which lists they're on. The AI checks Brevo and replies.
Campaign question
A customer asks about an email or SMS they received. The AI checks Brevo for the campaign and explains.
Works with Brevo and your helpdesk
Minimal AI connects to Brevo for subscriber and campaign data and to your helpdesk for conversations. The AI can answer "why am I getting these emails?" or "unsubscribe me" instantly with the correct action behind it.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI unsubscribe contacts in Brevo?+
Yes. The AI can opt customers out per channel or unsubscribe them entirely from Brevo.
Does the AI update Brevo attributes?+
Yes. The AI can update standard and custom attributes in Brevo.
How hard is it to integrate Brevo with Minimal AI?+
Enter your Brevo API credentials and go live in minutes.