AI Customer Support with Spotler Activate
Spotler Activate (formerly Squeezely) is a customer data platform and marketing automation tool used by mid-market e-commerce brands. When customers ask about emails, preferences, or recommendations, the answer lives in Spotler Activate.
Minimal AI connects to Spotler Activate and uses the profile, segment, and event data to resolve tickets instantly.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Spotler Activate does
Spotler Activate is a customer data and marketing automation platform that combines a CDP with email, mobile, and on-site personalization. It supports profiles with attributes and identifiers, segments, journeys, event tracking, and campaigns. The Spotler Activate API exposes profiles, segments, events, journeys, and campaigns for integration.
Key Spotler Activate API capabilities Minimal AI uses
Minimal AI connects to the Spotler Activate API to read subscriber data, check campaign engagement, and update profiles or preferences in real time.
Profiles API
Read and update profiles.
What the AI does: Looks up profiles and updates attributes for personalization or unsubscribes.
Events API
Track and read events on a profile.
What the AI does: Sends events for important customer actions identified during support.
Journeys API
Trigger or stop journeys.
What the AI does: Enters or removes a profile from a journey based on the support outcome.
What the AI agent can read and write in Spotler Activate
The AI uses Spotler Activate to personalize replies, manage subscription preferences, and resolve marketing-related questions instantly.
Get information
- •Look up profile
- •Check segment membership
- •View event history
- •Check campaign engagement
Take actions
- •Update profile attributes
- •Track events
- •Trigger journeys
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Spotler Activate to Minimal AI
Connect Spotler Activate in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Spotler Activate. Enter your API credentials.
Tell the AI Manager which subscriber actions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Spotler Activate
Unsubscribe request
A customer asks to unsubscribe. The AI updates the Spotler Activate preferences and confirms.
Subscription preferences
A customer asks which lists they're on. The AI checks Spotler Activate and replies.
Campaign question
A customer asks about an email or SMS they received. The AI checks Spotler Activate for the campaign and explains.
Works with Spotler Activate and your helpdesk
Minimal AI connects to Spotler Activate for subscriber and campaign data and to your helpdesk for conversations. The AI can answer "why am I getting these emails?" or "unsubscribe me" instantly with the correct action behind it.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI unsubscribe contacts in Spotler Activate?+
Yes. The AI can opt customers out per channel or unsubscribe them entirely from Spotler Activate.
Does the AI update Spotler Activate attributes?+
Yes. The AI can update standard and custom attributes in Spotler Activate.
How hard is it to integrate Spotler Activate with Minimal AI?+
Enter your Spotler Activate API credentials and go live in minutes.