AI Customer Support with SALESmanago
SALESmanago is a customer engagement platform with a CDP, marketing automation, email, mobile, and AI personalization at its core. Customers' marketing experience is shaped by SALESmanago, so support tickets often touch its data.
Minimal AI connects to SALESmanago and uses the CDP profile and segment data to resolve tickets in seconds.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What SALESmanago does
SALESmanago is a customer engagement platform offering a CDP, omnichannel marketing automation, email, mobile, web personalization, and AI-driven recommendations. It supports profiles with rich attributes, segments, scoring, RFM, journeys, and campaigns. The SALESmanago API exposes contacts, segments, events, and tags for integration.
Key SALESmanago API capabilities Minimal AI uses
Minimal AI connects to the SALESmanago API to read subscriber data, check campaign engagement, and update profiles or preferences in real time.
Contacts API
Read and update SALESmanago contacts.
What the AI does: Looks up CDP profiles and updates attributes.
Segments & Tags
Read and write segments and tags.
What the AI does: Tags or untags contacts based on support outcomes.
Events API
Read behavioral event timeline.
What the AI does: Reads recent customer behavior to make support replies more accurate.
What the AI agent can read and write in SALESmanago
The AI uses SALESmanago to personalize replies, manage subscription preferences, and resolve marketing-related questions instantly.
Get information
- •Look up contact
- •Check segment membership
- •View behavioral events
- •Check campaign engagement
Take actions
- •Update contact attributes
- •Add to workflow
- •Unsubscribe contact
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect SALESmanago to Minimal AI
Connect SALESmanago in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select SALESmanago. Enter your API credentials.
Tell the AI Manager which subscriber actions the agent should handle.
Review and go live.
Real support scenarios the AI handles with SALESmanago
Unsubscribe request
A customer asks to unsubscribe. The AI updates the SALESmanago preferences and confirms.
Subscription preferences
A customer asks which lists they're on. The AI checks SALESmanago and replies.
Campaign question
A customer asks about an email or SMS they received. The AI checks SALESmanago for the campaign and explains.
Works with SALESmanago and your helpdesk
Minimal AI connects to SALESmanago for subscriber and campaign data and to your helpdesk for conversations. The AI can answer "why am I getting these emails?" or "unsubscribe me" instantly with the correct action behind it.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI unsubscribe contacts in SALESmanago?+
Yes. The AI can opt customers out per channel or unsubscribe them entirely from SALESmanago.
Does the AI update SALESmanago attributes?+
Yes. The AI can update standard and custom attributes in SALESmanago.
How hard is it to integrate SALESmanago with Minimal AI?+
Enter your SALESmanago API credentials and go live in minutes.