AI Customer Support with Kundo
Kundo is a Swedish customer service platform combining helpdesk, knowledge base, chat, and FAQ tools, widely used by Nordic public sector and brands. Minimal AI connects to Kundo so the AI can read questions, draft replies, and update KB articles.
Minimal AI plugs into Kundo so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Kundo does
Kundo is a Swedish customer service platform combining helpdesk, knowledge base, chat, and FAQ tools, widely used by Nordic public sector and brands. Minimal AI connects to Kundo so the AI can read questions, draft replies, and update KB articles.
Key Kundo API capabilities Minimal AI uses
Minimal AI connects to the Kundo API to read conversations, look up customer data, and write replies in real time.
Look up question
Read a Kundo question by ID.
What the AI does: A new question arrives in Kundo, the AI drafts an answer grounded in the KB
Search knowledge base
Search Kundo Knowledge for relevant articles.
What the AI does: A conversation is open, the AI reads context and replies in tone
Get conversation history
Read the full thread of a Kundo question.
What the AI does: A question is resolved, the AI updates the status
Get tags
Read tags applied to a question.
What the AI does: A new question arrives in Kundo, the AI drafts an answer grounded in the KB
Get assignment
Read who a question is assigned to.
What the AI does: A conversation is open, the AI reads context and replies in tone
What the AI agent can read and write in Kundo
Minimal AI does not just read data from Kundo. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Look up question
- •Search knowledge base
- •Get conversation history
- •Get tags
- •Get assignment
Take actions
- •Post reply
- •Update question status
- •Tag question
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Kundo to Minimal AI
Connect Kundo in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Kundo. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Kundo.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Kundo
A new question arrives in Kundo
A new question arrives in Kundo, the AI drafts an answer grounded in the KB
A conversation is open
A conversation is open, the AI reads context and replies in tone
A question is resolved
A question is resolved, the AI updates the status
Works with the rest of your stack
Minimal AI connects to Kundo for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI use Kundo Knowledge?+
Yes, every reply is grounded in your existing Kundo KB articles.
Does the AI post replies?+
Yes, replies are posted automatically or sent for human review.