Kundo + Minimal AI
Kundo is a Swedish customer service platform combining helpdesk, knowledge base, chat, and FAQ tools, widely used by Nordic public sector and brands. Minimal AI connects to Kundo so the AI can read questions, draft replies, and update KB articles.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Kundo for you.
AI customer support for Kundo
Kundo combines helpdesk and KB for many Nordic brands. Minimal AI uses Kundo for grounded, automated answers.
Automate Kundo replies with KB grounding
The AI uses Kundo Knowledge to ground every reply in your existing articles.
How the Kundo integration works
Connect Kundo with API credentials and go live.
What the AI agent can read and write in Kundo
Minimal AI connects to the Kundo API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Look up question
Read a Kundo question by ID.
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Search knowledge base
Search Kundo Knowledge for relevant articles.
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Get conversation history
Read the full thread of a Kundo question.
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Get tags
Read tags applied to a question.
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Get assignment
Read who a question is assigned to.
+ much more. Virtually anything the Kundo API exposes.
Take actions
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Post reply
Post a public or internal reply on a Kundo question.
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Update question status
Mark resolved, open, or pending.
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Tag question
Add or remove tags.
+ much more. If the Kundo API supports it, the AI agent can do it.
Integrating Kundo is extremely easy
It takes one click to connect Kundo. After that, the AI Manager learns how your Kundo setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Kundo
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Kundo
Most AI tools offer a surface-level connection to Kundo. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Kundo's native AI?
Frequently asked questions
Can Minimal AI take actions in Kundo?+
Yes. Minimal AI can take any action in Kundo that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Kundo with Minimal AI?+
It takes just a few clicks. You connect Kundo from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI use Kundo Knowledge?+
Yes, every reply is grounded in your existing Kundo KB articles.
Does the AI post replies?+
Yes, replies are posted automatically or sent for human review.
