eGain + Minimal AI
eGain is a US enterprise customer engagement platform combining knowledge, AI, and omnichannel routing for service organizations. Minimal AI connects to eGain so the AI can read interactions, surface knowledge, and update cases automatically.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up eGain for you.
AI customer support for eGain
eGain combines knowledge and AI for enterprise customer service. Minimal AI uses eGain for knowledge-driven automation.
How the eGain integration works
Connect eGain with API credentials and go live.
What the AI agent can read and write in eGain
Minimal AI connects to the eGain API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Look up interaction
Read an eGain interaction by ID.
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Search knowledge
Search eGain knowledge articles.
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Get customer history
Read past interactions.
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Get case
Read an eGain case.
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Get assignment
Read assigned agent.
+ much more. Virtually anything the eGain API exposes.
Take actions
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Log summary
Log an interaction summary.
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Update case
Update an eGain case.
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Route interaction
Route an interaction to a different queue.
+ much more. If the eGain API supports it, the AI agent can do it.
Integrating eGain is extremely easy
It takes one click to connect eGain. After that, the AI Manager learns how your eGain setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with eGain
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for eGain
Most AI tools offer a surface-level connection to eGain. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over eGain's native AI?
Frequently asked questions
Can Minimal AI take actions in eGain?+
Yes. Minimal AI can take any action in eGain that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate eGain with Minimal AI?+
It takes just a few clicks. You connect eGain from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI use eGain knowledge to answer customers?+
Yes, the AI grounds answers in your eGain knowledge base.
