AI Customer Support with eGain
eGain is a US enterprise customer engagement platform combining knowledge, AI, and omnichannel routing for service organizations. Minimal AI connects to eGain so the AI can read interactions, surface knowledge, and update cases automatically.
Minimal AI plugs into eGain so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What eGain does
eGain is a US enterprise customer engagement platform combining knowledge, AI, and omnichannel routing for service organizations. Minimal AI connects to eGain so the AI can read interactions, surface knowledge, and update cases automatically.
Key eGain API capabilities Minimal AI uses
Minimal AI connects to the eGain API to read conversations, look up customer data, and write replies in real time.
Look up interaction
Read an eGain interaction by ID.
What the AI does: A customer asks a knowledge question, the AI reads eGain articles and answers
Search knowledge
Search eGain knowledge articles.
What the AI does: A case ends, the AI logs the summary and disposition
Get customer history
Read past interactions.
What the AI does: A customer asks a knowledge question, the AI reads eGain articles and answers
Get case
Read an eGain case.
What the AI does: A case ends, the AI logs the summary and disposition
Get assignment
Read assigned agent.
What the AI does: A customer asks a knowledge question, the AI reads eGain articles and answers
What the AI agent can read and write in eGain
Minimal AI does not just read data from eGain. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Look up interaction
- •Search knowledge
- •Get customer history
- •Get case
- •Get assignment
Take actions
- •Log summary
- •Update case
- •Route interaction
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect eGain to Minimal AI
Connect eGain in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select eGain. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in eGain.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in eGain
A customer asks a knowledge question
A customer asks a knowledge question, the AI reads eGain articles and answers
A case ends
A case ends, the AI logs the summary and disposition
Works with the rest of your stack
Minimal AI connects to eGain for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI use eGain knowledge to answer customers?+
Yes, the AI grounds answers in your eGain knowledge base.