AI Customer Support with Xentral
Xentral is a German ERP and order management platform widely used by D2C and B2B brands across Europe. Minimal AI connects to Xentral so the AI can read orders, products, stock, customers, and invoices automatically.
Minimal AI plugs into Xentral so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Xentral does
Xentral is a German ERP and order management platform widely used by D2C and B2B brands across Europe. Minimal AI connects to Xentral so the AI can read orders, products, stock, customers, and invoices automatically.
Key Xentral API capabilities Minimal AI uses
Minimal AI connects to the Xentral API to access warehouse, fulfillment, and inventory data in real time.
Look up order
Read a Xentral order by ID.
What the AI does: A customer asks about their order, the AI checks Xentral and replies
Get order status
Read the current status.
What the AI does: A B2B customer asks about an invoice, the AI fetches it from Xentral
Look up product
Read a Xentral product.
What the AI does: A customer asks about their order, the AI checks Xentral and replies
Get stock
Read live stock levels.
What the AI does: A B2B customer asks about an invoice, the AI fetches it from Xentral
Get invoice
Read a Xentral invoice.
What the AI does: A customer asks about their order, the AI checks Xentral and replies
What the AI agent can read and write in Xentral
The AI accesses Xentral for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Look up order
- •Get order status
- •Look up product
- •Get stock
- •Get invoice
Take actions
- •Update order
- •Create invoice
- •Update customer
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Xentral to Minimal AI
Connect Xentral in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Xentral. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Xentral
A customer asks about their order
A customer asks about their order, the AI checks Xentral and replies
A B2B customer asks about an invoice
A B2B customer asks about an invoice, the AI fetches it from Xentral
Works with Xentral and your helpdesk
Minimal AI connects to Xentral for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through Xentral to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle B2B invoices in Xentral?+
Yes, the AI reads and creates invoices and credit notes.