AI Customer Support with Respond.io
respond.io is a customer conversation platform built around messaging. It connects WhatsApp, Messenger, Instagram, Telegram, SMS, web chat, and many other channels into a unified inbox with workflows and analytics.
Minimal AI connects to respond.io and handles the high-volume messaging tickets across every channel. The AI reads the message, pulls in store and shipping data, and replies on the customer's preferred channel.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Respond.io does
respond.io is a customer conversation platform that unifies messaging channels (WhatsApp Business API, Messenger, Instagram, Telegram, LINE, Viber, SMS, web chat, email) with workflows, broadcasts, and analytics. The respond.io API and webhooks expose messages, contacts, attributes, tags, and assignments for integration with external automation systems.
Key Respond.io API capabilities Minimal AI uses
Minimal AI connects to the Respond.io API to read conversations, look up customer data, and write replies in real time.
Messages API
Read and write messages across all connected channels.
What the AI does: Reads the conversation and posts a reply on the customer's channel.
Contacts API
Look up respond.io contacts and attributes.
What the AI does: Identifies the contact across channels and personalizes replies with attributes.
Tags & Workflows
Manage tags and trigger workflows.
What the AI does: Tags conversations and integrates with respond.io workflows for routing.
What the AI agent can read and write in Respond.io
Minimal AI does not just read data from Respond.io. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read conversation thread
- •Look up contact attributes
- •Check assigned team member
- •View tags
Take actions
- •Send message on any channel
- •Update contact attributes
- •Assign team member
- •Tag contact or conversation
- •Close conversation
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Respond.io to Minimal AI
Connect Respond.io in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Respond.io. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Respond.io.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Respond.io
WhatsApp order question
A WhatsApp message comes into respond.io. The AI checks the store and replies on WhatsApp with the order status.
Instagram product question
An Instagram DM asks about a product. The AI checks stock and replies on Instagram.
Cross-channel context
A customer messages on Messenger after starting on WhatsApp. The AI uses respond.io's unified contact to keep context.
Works with the rest of your stack
Minimal AI connects to Respond.io for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with WhatsApp Business API in respond.io?+
Yes. WhatsApp Business API and any other respond.io channel are supported.
Can it use Shopify data on respond.io?+
Yes. The AI pulls live order data from Shopify (and other tools) into respond.io replies.
How hard is it to integrate respond.io with Minimal AI?+
Enter your respond.io API token and go live in minutes.