AI Customer Support with Helpwise
Helpwise is a shared inbox tool that turns Gmail, Outlook, WhatsApp, SMS, and other channels into a collaborative team inbox. It's used by support, sales, and ops teams that want shared visibility without giving up on the simplicity of email.
Minimal AI connects to Helpwise and handles the repetitive conversations across every channel. The AI reads the thread, checks your tools, and replies inside Helpwise.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Helpwise does
Helpwise is a shared inbox platform that supports email, WhatsApp, SMS, Facebook, and other channels. It provides shared inboxes, internal notes, automation rules, canned responses, and analytics. The Helpwise API exposes conversations, contacts, tags, assignments, and shared inbox actions for integrations.
Key Helpwise API capabilities Minimal AI uses
Minimal AI connects to the Helpwise API to read conversations, look up customer data, and write replies in real time.
Conversations API
Read and write messages on Helpwise conversations.
What the AI does: Reads the conversation across any channel and posts a customer-facing reply.
Contacts API
Look up Helpwise contacts.
What the AI does: Identifies the contact and personalizes replies with their history.
Tags & Assignments
Manage tags and route to teammates.
What the AI does: Tags conversations and routes to a human teammate when needed.
What the AI agent can read and write in Helpwise
Minimal AI does not just read data from Helpwise. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read conversation thread
- •Look up contact details
- •Check assigned teammate
- •View tags and status
Take actions
- •Reply to conversation
- •Add internal note
- •Assign teammate
- •Tag conversation
- •Close conversation
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Helpwise to Minimal AI
Connect Helpwise in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Helpwise. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Helpwise.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Helpwise
Email order question
An email order question hits a Helpwise shared inbox. The AI replies with the order and tracking details.
WhatsApp message
A WhatsApp message comes into Helpwise. The AI replies inside Helpwise on the same channel.
Internal note for ops
A complex case is escalated. The AI adds an internal note summarizing the issue and assigns the right teammate.
Works with the rest of your stack
Minimal AI connects to Helpwise for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with Helpwise's shared inboxes?+
Yes. The AI works inside any shared inbox in your Helpwise account.
Which Helpwise channels are supported?+
Email, WhatsApp, SMS, and any channel connected to Helpwise.
How hard is it to integrate Helpwise with Minimal AI?+
Enter your Helpwise API key and go live in minutes.