AI Customer Support with Crisp
Crisp is a multi-channel business messenger used by thousands of SaaS and e-commerce companies. It combines chat, email, WhatsApp, Messenger, Instagram, Twitter, and more in one inbox.
Minimal AI connects to Crisp and handles the repetitive support questions across all channels. The AI reads the conversation, checks your tools, and posts a reply directly in the Crisp inbox.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Crisp does
Crisp is a customer messaging platform with live chat, shared inbox, helpdesk, knowledge base, and CRM. It supports web chat, email, WhatsApp, Messenger, Instagram, Twitter, Telegram, and more. The Crisp REST API and Realtime Events API expose conversations, people (visitors and leads), segments, and operator actions for external integrations.
Key Crisp API capabilities Minimal AI uses
Minimal AI connects to the Crisp API to read conversations, look up customer data, and write replies in real time.
Conversations API
Read messages and post replies in Crisp.
What the AI does: Reads the conversation across any channel and posts a customer-facing reply.
People API
Look up Crisp visitors and leads.
What the AI does: Identifies the contact and pulls in segment data and custom fields for personalization.
Segments & Meta
Manage segments and conversation meta.
What the AI does: Tags and segments conversations for downstream automation.
What the AI agent can read and write in Crisp
Minimal AI does not just read data from Crisp. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read conversation thread
- •Look up visitor or lead
- •Check assignment and status
- •View segments and custom data
Take actions
- •Send message
- •Add private note
- •Assign operator
- •Update segments
- •Resolve conversation
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Crisp to Minimal AI
Connect Crisp in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Crisp. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Crisp.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Crisp
Email order question
An email comes into Crisp asking about an order. The AI checks the store and replies inside Crisp.
WhatsApp delivery question
A WhatsApp message asks about delivery. The AI checks the carrier and replies on WhatsApp through Crisp.
Lead qualification
A new lead asks a sales question. The AI captures details and segments the lead in Crisp.
Works with the rest of your stack
Minimal AI connects to Crisp for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle every Crisp channel?+
Yes. Web chat, email, WhatsApp, Messenger, Instagram, and any channel connected to Crisp are all supported.
Can it use Shopify or other tools in Crisp?+
Yes. The AI uses live data from your store, shipping, and returns tools inside Crisp replies.
How hard is it to integrate Crisp with Minimal AI?+
Enter your Crisp API credentials and go live in minutes.