AI Customer Support with Sendcloud
Sendcloud is the all-in-one shipping platform used by thousands of European e-commerce stores. It connects to 100+ carriers, automates label creation, and provides tracking pages. But "where is my package?" remains the most common support question for any online store.
Minimal AI connects to Sendcloud and answers tracking questions automatically. The AI checks the shipment status, carrier updates, and expected delivery date, then replies to the customer with specific information. No more manually looking up tracking numbers in the Sendcloud dashboard.
Setup takes a few clicks. Connect Sendcloud and the AI starts resolving shipping questions.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Sendcloud does
Sendcloud is a European shipping platform that simplifies e-commerce logistics. It connects to over 100 carriers (PostNL, DHL, DPD, UPS, and more), automates label creation and printing, provides branded tracking pages, handles returns, and offers shipping analytics. The Sendcloud API provides access to parcels, labels, tracking events, returns, shipping methods, and sender addresses.
Key Sendcloud API capabilities Minimal AI uses
Minimal AI connects to the Sendcloud API to access shipment tracking, delivery status, and logistics data in real time.
Parcels API
Access parcel details, tracking numbers, carrier, and delivery status.
What the AI does: Checks shipment status and tracking for customer delivery inquiries.
Tracking Events
Access detailed tracking event history for each parcel.
What the AI does: Provides customers with specific tracking milestones and the latest update.
Returns API
Create and manage return labels and return shipments.
What the AI does: Generates return labels for customers requesting returns.
Shipping Methods API
Access available shipping methods and service points.
What the AI does: Tells customers about available delivery options and service point locations.
What the AI agent can read and write in Sendcloud
The AI accesses Sendcloud for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check parcel tracking status
- •View carrier and tracking number
- •Access delivery date estimates
- •Look up tracking event history
- •Check return shipment status
- •View shipping method details
Take actions
- •Create return labels
- •Update parcel information
- •Cancel pending shipments
- •Generate shipping labels
How to connect Sendcloud to Minimal AI
Connect Sendcloud in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Sendcloud. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Sendcloud
Where is my package?
A customer asks about their delivery. The AI checks Sendcloud for the parcel, pulls the latest tracking event, and replies with the current status and expected delivery date.
Return label request
A customer wants to return an item. The AI generates a return label through Sendcloud and sends it to the customer.
Delivery delay notification
A tracking event shows a delay. The AI proactively informs the customer about the delay and provides an updated delivery estimate.
Works with Sendcloud and your helpdesk
Minimal AI connects to Sendcloud for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Sendcloud and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI check all carriers through Sendcloud?+
Yes. The AI accesses tracking data for all carriers connected through Sendcloud, including PostNL, DHL, DPD, UPS, and more.
Can the AI create return labels?+
Yes. The AI can generate return labels through the Sendcloud Returns API.
How hard is it to integrate Sendcloud with Minimal AI?+
Enter your Sendcloud API key and go live in minutes.