AI Customer Support with Circuit
Circuit is a delivery management and route optimization platform. It helps delivery teams plan efficient routes, track drivers in real time, and provide customers with accurate ETAs. For businesses running their own delivery operations, Circuit is essential.
Minimal AI connects to Circuit and answers delivery questions using live route and tracking data. When a customer asks about their delivery, the AI checks Circuit for the driver's position, estimated arrival time, and delivery status.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Circuit does
Circuit is a delivery management platform that combines route optimization, real-time driver tracking, proof of delivery, and customer notifications. It helps businesses plan multi-stop delivery routes, track progress in real time, and provide customers with live ETAs. Circuit's API provides access to routes, stops, delivery status, proof of delivery, and driver information.
Key Circuit API capabilities Minimal AI uses
Minimal AI connects to the Circuit API to access shipment tracking, delivery status, and logistics data in real time.
Stops API
Access delivery stop details, status, and timing.
What the AI does: Checks delivery status and estimated arrival time for customer inquiries.
Routes API
Access route plans, progress, and driver information.
What the AI does: Checks overall route progress to provide accurate delivery estimates.
Proof of Delivery
Access delivery confirmation, photos, and signatures.
What the AI does: Provides proof of delivery when customers claim they did not receive their package.
What the AI agent can read and write in Circuit
The AI accesses Circuit for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check delivery stop status
- •View estimated arrival time
- •Access proof of delivery
- •Track driver progress on route
- •View delivery notes
Take actions
- •Update delivery instructions
- •Reschedule delivery stop
- •Add delivery notes
How to connect Circuit to Minimal AI
Connect Circuit in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Circuit. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Circuit
ETA question
A customer asks when their delivery will arrive. The AI checks Circuit for the driver's progress and provides the estimated arrival time.
Proof of delivery request
A customer says they did not receive their package. The AI checks Circuit for the proof of delivery photo or signature.
Works with Circuit and your helpdesk
Minimal AI connects to Circuit for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Circuit and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI show real-time delivery ETAs?+
Yes. The AI checks Circuit's live route data for accurate estimated arrival times.
How hard is it to integrate Circuit with Minimal AI?+
Enter your Circuit API credentials and go live in minutes.