AI Customer Support with MyParcel
MyParcel is a Dutch shipping platform that connects e-commerce stores to carriers like PostNL, DHL, and DPD. It handles label creation, tracking, returns, and delivery options including same-day, evening delivery, and pickup points.
Minimal AI connects to MyParcel and answers tracking questions automatically. The AI checks shipment status, delivery estimates, and carrier updates, then replies with specific tracking information. No more manual lookups in the MyParcel dashboard.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What MyParcel does
MyParcel is a Dutch shipping platform that simplifies e-commerce logistics. It connects to PostNL, DHL, DPD, and other carriers for automated label creation, shipment tracking, returns management, and delivery notifications. MyParcel supports letterbox parcels, same-day delivery, evening delivery, and pickup points. The API provides access to shipments, tracking, returns, and delivery options.
Key MyParcel API capabilities Minimal AI uses
Minimal AI connects to the MyParcel API to access shipment tracking, delivery status, and logistics data in real time.
Shipments API
Create, read, and manage shipments with tracking details.
What the AI does: Checks shipment status and tracking for customer delivery questions.
Tracking API
Access tracking events and delivery status.
What the AI does: Provides customers with specific tracking updates and delivery estimates.
Returns API
Create and manage return shipments.
What the AI does: Generates return labels for customers requesting returns.
What the AI agent can read and write in MyParcel
The AI accesses MyParcel for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check shipment tracking status
- •View carrier and tracking number
- •Access delivery estimates
- •Look up tracking events
- •Check return shipment status
Take actions
- •Create return labels
- •Cancel pending shipments
- •Update shipment details
How to connect MyParcel to Minimal AI
Connect MyParcel in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select MyParcel. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with MyParcel
Tracking question
A customer asks about their package. The AI checks MyParcel for the shipment, finds the latest tracking event, and replies with the delivery status.
Return label request
A customer wants to return an item. The AI creates a return label through MyParcel and sends it.
Delivery option question
A customer asks about delivery options. The AI checks available MyParcel delivery methods for their address.
Works with MyParcel and your helpdesk
Minimal AI connects to MyParcel for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks MyParcel and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with all MyParcel carriers?+
Yes. The AI accesses tracking for all carriers available through MyParcel, including PostNL, DHL, and DPD.
How hard is it to integrate MyParcel with Minimal AI?+
Enter your MyParcel API key and go live in minutes.