AI Customer Support with PostNL
PostNL is the national postal service of the Netherlands and the primary carrier for Dutch e-commerce. With millions of parcels delivered daily, tracking questions are inevitable. "When will my PostNL package arrive?" is a question every Dutch webshop handles multiple times a day.
Minimal AI connects to PostNL's tracking data and answers delivery questions instantly. The AI checks the shipment status, scans, and expected delivery window, then replies to the customer through your helpdesk. Your team no longer needs to look up barcode numbers in the PostNL portal.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What PostNL does
PostNL is the largest postal and parcel delivery service in the Netherlands. It handles letter mail, parcels, and international shipments. PostNL offers same-day delivery, evening delivery, service point pickup, and mailbox parcels. The PostNL API provides access to shipment tracking with detailed scan events, delivery estimates, service point locations, and barcode-based parcel lookup.
Key PostNL API capabilities Minimal AI uses
Minimal AI connects to the PostNL API to access shipment tracking, delivery status, and logistics data in real time.
Tracking API
Track shipments by barcode with detailed scan events and status.
What the AI does: Checks delivery status using the PostNL barcode and provides customers with specific tracking milestones.
Delivery Status
Access current delivery state and expected delivery window.
What the AI does: Tells customers when their package is expected to arrive with delivery window information.
Service Points API
Find nearby PostNL pickup points and service locations.
What the AI does: Helps customers find their nearest pickup point when a package is delivered to a service point.
What the AI agent can read and write in PostNL
The AI accesses PostNL for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check shipment tracking by barcode
- •View delivery status and scan events
- •Access expected delivery window
- •Look up service point locations
- •Check return shipment status
Take actions
- •Create shipment labels
- •Schedule pickup
- •Redirect delivery
How to connect PostNL to Minimal AI
Connect PostNL in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select PostNL. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with PostNL
PostNL tracking question
A Dutch customer asks when their PostNL package will arrive. The AI checks the barcode tracking, finds the latest scan, and responds with the delivery window.
Package at service point
A package was delivered to a PostNL service point. The AI tells the customer which location has their package and the opening hours.
International shipment tracking
A customer asks about an international PostNL shipment. The AI checks the tracking and provides the latest customs and delivery update.
Works with PostNL and your helpdesk
Minimal AI connects to PostNL for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks PostNL and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI track PostNL parcels in real time?+
Yes. The AI checks PostNL tracking data with barcode-level detail for real-time delivery status.
How hard is it to integrate PostNL with Minimal AI?+
Enter your PostNL API credentials and go live in minutes.
Can the AI handle PostNL service point questions?+
Yes. The AI can look up service point locations and tell customers where to pick up their package.