AI Customer Support with ReturnGO
ReturnGO is a Shopify-focused returns and exchange platform that emphasizes exchanges over refunds. It uses smart exchange flows and store credit incentives to keep revenue.
Minimal AI connects to ReturnGO and handles return requests end to end. The AI checks eligibility, offers exchanges first, generates labels, and issues store credit.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What ReturnGO does
ReturnGO is a returns and exchange management platform built primarily for Shopify. It offers branded return portals, exchange-first workflows, store credit handling, return labels, and analytics. The ReturnGO API exposes returns, exchanges, eligibility checks, and store credit operations for integration.
Key ReturnGO API capabilities Minimal AI uses
Minimal AI connects to the ReturnGO API to check return eligibility, create return labels, and track return status in real time.
Returns API
Create and manage returns with eligibility logic.
What the AI does: Checks ReturnGO eligibility rules and creates returns.
Exchanges API
Offer exchanges instead of refunds.
What the AI does: Suggests exchanges when reasons match (size, color).
Store Credit
Issue store credit on returns.
What the AI does: Issues store credit instead of refund where appropriate.
What the AI agent can read and write in ReturnGO
The AI accesses ReturnGO to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Check return eligibility
- •View return status
- •Check exchange options
- •Check store credit balance
Take actions
- •Create return
- •Generate return label
- •Initiate exchange
- •Issue store credit
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect ReturnGO to Minimal AI
Connect ReturnGO in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select ReturnGO. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with ReturnGO
Exchange first
A customer wants a refund for the wrong size. The AI offers an exchange via ReturnGO before defaulting to refund.
Store credit return
A customer requests a return. The AI offers store credit through ReturnGO with a small bonus.
Works with ReturnGO and your helpdesk
Minimal AI connects to ReturnGO for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks ReturnGO and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI offer exchanges first?+
Yes. The AI uses ReturnGO's exchange-first workflow when reasons match.
How hard is it to integrate ReturnGO with Minimal AI?+
Enter your ReturnGO API credentials and go live in minutes.