AI Customer Support with Loop Returns
Loop Returns is a returns and exchange platform built for Shopify. It emphasizes exchange-first returns, where customers are encouraged to swap for a different product instead of requesting a refund. Loop offers bonus credit to incentivize exchanges, recovering revenue for merchants.
Minimal AI connects to Loop Returns and handles return requests. The AI checks eligibility, offers exchange options with bonus credit when appropriate, and manages the return process.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Loop Returns does
Loop Returns is a Shopify-focused returns management platform that prioritizes exchanges over refunds. It offers a branded return portal, exchange-first workflows, bonus credit incentives, instant exchanges, return label generation, and analytics. Loop integrates deeply with Shopify for order data and supports workflows that convert refund requests into exchanges with store credit bonuses.
Key Loop Returns API capabilities Minimal AI uses
Minimal AI connects to the Loop Returns API to check return eligibility, create return labels, and track return status in real time.
Returns API
Create and manage return requests with exchange-first logic.
What the AI does: Checks eligibility and offers exchange options with bonus credit before processing refunds.
Exchanges
Facilitate product exchanges with bonus credit.
What the AI does: Suggests exchange products and applies bonus credit to incentivize keeping the sale.
Labels API
Generate return labels.
What the AI does: Creates return labels for approved returns and exchanges.
What the AI agent can read and write in Loop Returns
The AI accesses Loop Returns to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Check return eligibility
- •View exchange options
- •Access bonus credit amounts
- •Check return tracking status
- •View return reason
Take actions
- •Create returns
- •Initiate exchanges with bonus credit
- •Generate return labels
- •Issue store credit
How to connect Loop Returns to Minimal AI
Connect Loop Returns in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Loop Returns. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with Loop Returns
Exchange with bonus credit
A customer wants to return a product. The AI offers an exchange through Loop Returns with a bonus credit incentive, turning a refund into a retained sale.
Instant exchange
A customer wants a different size. The AI initiates an instant exchange through Loop, shipping the new item before the return arrives.
Works with Loop Returns and your helpdesk
Minimal AI connects to Loop Returns for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks Loop Returns and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI offer Loop's bonus credit?+
Yes. The AI presents exchange options with Loop's bonus credit incentive to encourage exchanges over refunds.
Does it work with Shopify?+
Yes. Loop Returns is built for Shopify, and the AI uses both Loop and Shopify data for seamless return handling.
How hard is it to integrate Loop Returns with Minimal AI?+
Enter your Loop Returns API credentials and go live in minutes.