AI Customer Support with Make.com
Make (formerly Integromat) is a visual automation platform that connects 1,800+ apps. Every brand running on Make already has scenarios for the workflows that matter most. The challenge is getting AI customer support to actually trigger those scenarios at the right moment.
Minimal AI connects to Make and triggers your scenarios as part of resolving tickets. The AI calls the right scenario with the right payload, reads the response, and uses it in the customer reply.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Make.com does
Make is a no-code visual automation platform connecting 1,800+ apps. It offers a visual scenario editor, advanced flow control (routers, iterators, aggregators), and webhook triggers that allow external systems to launch scenarios on demand. Scenarios can return structured responses to the calling system.
Key Make.com API capabilities Minimal AI uses
Minimal AI connects to the Make.com API to read subscriber data, check campaign engagement, and update profiles or preferences in real time.
Webhook Trigger
Trigger a Make scenario via HTTP webhook.
What the AI does: Calls Make webhooks to launch any scenario.
Scenario Payload
Pass structured data into the scenario.
What the AI does: Sends customer, order, and conversation context to the scenario.
Webhook Response
Receive the scenario's response synchronously.
What the AI does: Reads the scenario response and uses it in the support reply.
What the AI agent can read and write in Make.com
The AI uses Make.com to personalize replies, manage subscription preferences, and resolve marketing-related questions instantly.
Get information
- •Receive scenario response
Take actions
- •Trigger scenario via webhook
- •Send payload to Make
- •Log scenario execution
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Make.com to Minimal AI
Connect Make.com in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Make.com. Enter your API credentials.
Tell the AI Manager which subscriber actions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Make.com
Internal tool update
A custom internal tool isn't directly integrated. The AI triggers a Make scenario that updates it and uses the response.
Multi-app sequence
A complex sequence spans Slack, a Google Doc, and an internal CRM. The AI triggers a single Make scenario that orchestrates them all.
Long-tail SaaS
A long-tail SaaS app is reachable through Make. The AI uses a Make scenario instead of a direct integration.
Works with Make.com and your helpdesk
Minimal AI connects to Make.com for subscriber and campaign data and to your helpdesk for conversations. The AI can answer "why am I getting these emails?" or "unsubscribe me" instantly with the correct action behind it.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does it work with Make.com Cloud?+
Yes. Standard Make.com cloud scenarios with webhook triggers are supported.
Can the AI read the scenario's output?+
Yes. If your scenario returns a response, the AI uses it in the customer reply.
How hard is it to integrate Make.com with Minimal AI?+
Add your Make webhook URL and go live.