AI Customer Support with Diabolocom
Diabolocom is a French cloud contact center platform used by European enterprises for voice, chat, email, and AI-driven support. Minimal AI connects to Diabolocom so the AI can read interactions, log summaries, and update tickets automatically.
Minimal AI plugs into Diabolocom so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Diabolocom does
Diabolocom is a French cloud contact center platform used by European enterprises for voice, chat, email, and AI-driven support. Minimal AI connects to Diabolocom so the AI can read interactions, log summaries, and update tickets automatically.
Key Diabolocom API capabilities Minimal AI uses
Minimal AI connects to the Diabolocom API to read conversations, look up customer data, and write replies in real time.
Look up interaction
Read a Diabolocom interaction by ID.
What the AI does: A call ends, the AI logs the summary in Diabolocom
Get customer history
Read past interactions for the customer.
What the AI does: A customer reaches out via chat, the AI reads context and replies
Get ticket
Read a Diabolocom ticket.
What the AI does: A call ends, the AI logs the summary in Diabolocom
Get queue status
Read which queue an interaction is in.
What the AI does: A customer reaches out via chat, the AI reads context and replies
Get assignment
Read who the interaction is assigned to.
What the AI does: A call ends, the AI logs the summary in Diabolocom
What the AI agent can read and write in Diabolocom
Minimal AI does not just read data from Diabolocom. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Look up interaction
- •Get customer history
- •Get ticket
- •Get queue status
- •Get assignment
Take actions
- •Log summary
- •Update ticket
- •Route call
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Diabolocom to Minimal AI
Connect Diabolocom in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Diabolocom. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Diabolocom.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Diabolocom
A call ends
A call ends, the AI logs the summary in Diabolocom
A customer reaches out via chat
A customer reaches out via chat, the AI reads context and replies
Works with the rest of your stack
Minimal AI connects to Diabolocom for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle Diabolocom voice calls?+
Yes, the AI reads call data and logs summaries automatically.